Direct deposit bank setup

[mackenzieinva]

I have been trying to setup a bank account for over a week now.  I never get past the loading wheel after I enter my account information.  Not sure what to try next?

[AveryO]

Hi Ryan, 

It looks like you were able to add a billing method to your account. Are you referring to adding a bank account for your payment method to be able to withdraw your earnings on Upwork? Before I proceed, could you please try clearing your browser's cookies, or using a different browser to see if the issue persists? 

[mackenzieinva]

Hello,

Yes, the bank account for your payment method to withdraw, thank you.  I had previously cleared my browser (and tried on the app) so I tried in edge and got the same result, persistent loading wheel.

What is the next step please?

Thank you

[JoanneP]

Hi Ryan,

Thanks for trying the troubleshooting steps. I'm sorry to hear that it didn't work out for you. I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.