Direct wire payout not received (NZ)

andy_khun · ‎10-14-2019

Hi everyone, I couldn't see a way to contact upwork support directly so here I am. They keep deflecting me to their chatbot and this forum for some reason.

Basically I withdrawed on the 4th October, so it's been over 6 business days when Upwork FAQ says it should only take 3-4 business days.

I know it's definitely not my account/settings because I've withdrawed before and it only took 2-3 days max.

Does anyone know why this is? The sum is much larger than I took out before so I am getting abit worried as I need this money to pay off some bills.

Thank you

Andy

81b15b10 · ‎10-14-2019

Hi Andy,

I’m keen to know the response. This has happened to me too, but I’m UK based. The payout is the same as every other week, though.

AveryO · ‎10-14-2019

Hi Andy,

I would like to confirm that Direct to Local Bank transfers take 4 business days to be processed. If withdrawals still hasn't reflected to your bank account after eight business days, you can request for a trace of your withdrawal.

Since today is the 8th business day, I will go ahead and share your concern, and your account information with the team so that they can reach out to you and assist you with your concern.

~ Avery