Dispute is resolved but remains

[a_gleeson]

A year ago there was some confusion about payment from a client and a dispute was made in an attempt to correct it. Everything was resolved but the dispute still appears on the client's profile. 

I am not sure how to correct this, can anyone help?

[a_gleeson]

Can someone from support contact me about this issue?

[ArjayM]

Hi Alan,

Could you please share the Contract ID for the job related to the dispute case you're referring to? You can get the ID by going to All Contracts> Select the contract in question> Details tab here.

We'll have it reviewed and assist you accordingly. We're looking forward to your response.

[a_gleeson]

Contract ID
32355529

[PradeepH]

Hi Alan,

Thank you for sharing the contract information. Could you please confirm where do you see the dispute on the client's profile? 

- Pradeep

[a_gleeson]

The client wrote to me and said it still shows up on his end as a dispute. Do I need to get more information from him?

[a_gleeson]

Any update on this?

[ArjayM]

Hi Alan,

Thank you for sharing this information and bringing this matter to our attention. We'll have one of our support team members look closely at your report. Kindly expect an update on this page with more information and assistance once your case is thoroughly reviewed.