Mar 6, 2019 01:11:56 AM by Mladen M
Hello,
first time I've tried to submit a proposal I was asked to upload photo of my ID card. The upload timed out or something and after that every time I try to submit proposal I'm sent to error 404 page (https://www.upwork.com/undefined?code=xxxxxx)
I was looking for ID verification page, but can't find that link anywhere.
Can someone help me?
Mar 6, 2019 02:05:02 AM by Goran V
Hi Mladen,
I can see that you`ve opened a ticket for this and our team will assist you further directly on your ticket, thank you.
Apr 23, 2019 11:40:47 PM by Owolabi O
Hi Goran,
I'm also going through the same thing right now, please help me out.
Apr 24, 2019 12:10:44 AM by Goran V
Hi Owolabi,
I can see that our team has shared detailed instructions with you on your ticket, please follow the instructions listed there. If you have any additional questions feel free to post them on your ticket and our team will assist you further. Thank you.
Apr 25, 2019 09:28:57 AM by Owolabi O
Hi Goran
I am still having this problem of not been able to submit a proposal, I have done the video verification successfully and Id verification, I have done all I was asked to do. I seem am the only one going through this right now.
Please, kindly help check what is wrong with my profile.
Apr 25, 2019 10:20:45 AM by Bojan S
Hi Owolabi,
May you please clear your cache and cookies or log in with another browser to check if you`re able to use the verification link provided in your support ticket. Once you initiate the process our agent will follow up to guide you through the process and advise you directly about any of your concerns.
Let us know if the issue persists.
Thank you.
May 21, 2019 11:19:14 AM by Connie C
I am having the same problem. Here is the message I receive every time I try to submit a proposal:
This page doesn't exist.
Please return to the previous page or visit Upwork.com
Error 404 (O)
Request ID: XOQ@lKwdFV4AAcmPD3AAAAAA
What did you do to fix it?
May 21, 2019 12:41:12 PM by Joanne P
Hi Connie,
I checked and there was a notification sent to you regarding verifying your ID. Can you please check and complete the requested step to resolve this issue. Please let us know if you need further assistance. Thank you!
May 21, 2019 05:20:29 PM by Connie C
May 21, 2019 08:14:29 PM by Avery O
Hi Connie,
I'll go ahead and check your account with the team, and I'll get back here once I have more information.
Jun 11, 2019 01:31:14 PM by Connie C
Hi, I never received a follow-up about my issue... still having the same problem... any further insights?
Jun 11, 2019 01:52:34 PM by Bojan S
Hi Connie,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
May 21, 2019 04:19:29 PM by Owolabi O
User | Count |
---|---|
404 | |
289 | |
276 | |
176 | |
172 |