Error Message When Publishing Profile

[#1]

I have successfully published one of my two profiles here but when trying to publish the second profile I am getting an error message (see attached screenshot). I have tried 4different browsers and have cleared all caches. This is my main profile for the work I do so it's standing in the way of me going forward with Upwork.

[#2]

I have the same problem. What can I do?

[#3]

Hi Danny,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your specialized profile. Thank you.

[#4]

I am unable to post my new profile as I keep getting the same error message "We didn’t save your draft due to a temporary site error. Please try saving again" 

It will not let me save but will let me search freelancers and look at profiles and information.  It sounds like a similar bug or error message to others.  Great if you can help resolve this problem.  

[#5]

Hi Jeffrey,

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

[#6]

any progress? timescale?

[#7]

Hi Dipti,

Do you receive any errors on your end? Could you please share more details with me if any help is needed. You will need to complete your profile up to 100% before you`re able to continue further. Thank you.

[#8]

We didn’t save your draft due to a temporary site error. Please try saving again.

[#9]

Hi Dipti,

Try clearing your cache and cookies or logging in with another browser.

Then, please go to Find Work > My Profile to complete your profile up to 100%. You can follow the instructions in our guide Here on how to complete your profile. To learn more about getting started on Upwork check out our resources Here. Thank you.

[#10]

cache and cookies have been cleared, but still not publishing?

[#11]

Hi Dipti,

Please follow the instructions in my previous post and add the details directly on your profile. Your profile is published, but you will need to complete it before being able to submit proposals. Thank you.

[#12]

upwork wont publish my profile. kindly assist.

[#13]

Hi,

I also encountered the same problem. I have been trying to publish a specialized profile but to no avail. I even tried publishing another one after 2 days but it still says "We didn't save your draft due to temporary site error." Please help.

Thank you.

[#14]

Hi Juvi,

I'm sorry for the inconvenience this has caused you. Could you please try clearing your cookies or using a different browser to see if the issue persists?

[#15]

Hello there, every time when I want to save my specialised profile, i found an error message like " We didn’t save your draft due to a temporary site error. Please try saving again."

I cannot even submit a proposal because of that. Please someone help me. Is there anything wrong on my profile, or its a problem of upwork. How to recover it ??

[#16]

Hi Jobaer,

We apologize for the inconvenience this caused to you. This is a known issue and our engineers are looking into it. Our team will reach out to you directly via support ticket and keep you updated. We appreciate your patience while our team is working on fixing this issue.

[#17]

I have been trying to create a specialized profile for the last 3 days and when I reach step 3 out of the 6 steps I get this pop-up saying "profile not saved due to site glitch". I had asked a customercare executive for help and she told me that there is some glitch and many experts are facing this same issue in creating specialized profiles. She said that when the glitch is solved the site would "send a mail" but it has been 3 days now. Has anyone faced the same issue when creating a specialized profile and has anyone recieved that 'solution mail" from the site so far?

I tried everything, clearing my cache, using different browsers etc nothing works.

[#18]

Hello Bharti,

Sad to hear all this. As you know Specialized profiles are based on the individual invites only. As the support team has confirmed that it's a glitch from their side, I better suggest to wait for some more time and see what happens next.

Remember, when it comes to "Glitch" it always takes time resolve. Good luck!

[#19]

Hi Bharti,

It looks like you already have a support ticket with our team about this issue. Our team will keep you updated directly via your existing support ticket. We appreciate your patience while our team is looking into it.

[#20]

It has been 10 days now and I find myself still unable to save and publish the draft for my specialized content  writing profile. It is becoming really disheartening to see others being able to create and publish content writing specialized profiles while I can't even thoug I have loads of experience and a vast portfolio. I have a paid memebrship and it is sad to see that my issue is still not resolved after 10 days. 

[#21]

It has been 10 days now and I find myself still unable to save and publish the draft for my specialized content  writing profile. It is becoming really disheartening to see others being able to create and publish content writing specialized profiles while I can't even thoug I have loads of experience and a vast portfolio. I have a paid memebership and it is sad to see that my issue is still not resolved after 10 days. 

[#22]

Hi Bharti, 

I understand how this can be frustrating on your end, and I apologise if this has caused you any inconvenience. Please know that the team is currently investigating your issue and is working to resolve it. 

[#23]

Eish....when people tell me to clear my cache and cookies....Noooooooooooooooo I needs them ..... our preciousssssssss

[#24]

I am having the same problem as Bharti which was over one month ago and many are still having this issue.  Can the problem be repaired with your current team?  I have received a few emails from Upwork technical support, but no solutions.  Can you not publish our profiles on your end?  If needed we can edit afterward?  Is a solution in the near future? 

[#25]

Hi, Jeffrey.

I have encountered this issue a month ago.

At that time, I have solved this problem under the support of the technical team.

So, it would be good to discuss with them.

Also, have you tried again to publish your specialized profile after talking to the technical team?

In my case, I could publish, since they have fixed the issue already.

Please try to publish often.

Sincerely.

[#26]

I have crossed my fingers and toes well trying to post, but no luck trying to post after receiving standard pre-written messages from Upwork.  It's a huge disconnect with their customers.