Escrow refund request

[005cc82d]

Hello, a contract I had with a customer recently ended.
The problem is that the customer has requested 'Escrow refund request'.
I have two options approve and deny. This is the first time this has happened to me.
What should I do?
Thank you.

[ArjayM]

Hi Gio,

Thank you for reaching out to us and I'm sorry to learn about this sudden refund the client has initiated. While our goal is to help you build strong relationships, we recognize that sometimes things simply don’t work out. If a client requests an escrow refund for a milestone that you’ve completed, you can file an escrow dispute. The disputed funds will remain in escrow until a resolution is reached. Learn more about the escrow dispute process here.