Apr 24, 2017 03:41:42 AM Edited Jan 26, 2024 05:43:39 AM by Andrea G
hi,
i had forgot my original accounts password and security answer. so, i can't reseting password. now, how can i access my original account?
please help me.
Solved! Go to Solution.
Apr 24, 2017 04:02:07 AM by Kanwal F
On the login page, choose the option reset password. see this link:
https://support.upwork.com/hc/en-us/articles/211067518-Change-Password.
Aug 18, 2021 11:40:51 PM by Joanne P
Hi Anurag,
Are you referring to the issue you have raised in this thread? If you are having trouble accessing the ticket link, please check your inbox. The same information was sent to the email address associated with your Upwork account. Please feel free to respond directly from your inbox.
Oct 8, 2017 04:40:51 AM by Goran V
Hi Angela,
One of our agents will contact you directly and assist you with this.
Dec 21, 2017 01:40:23 PM by Kyle K
Tried to click on the link to reset security question and it says the link expired.
Cannot find contact inofrmation.
Sep 19, 2018 12:38:07 AM by Ilona L
Hello,
I've forgotten the answer to my security question (and password of course) and now I cannot log in. Is there any way I can reset both?
Best regards,
Ilona
(written from another account)
Sep 19, 2018 12:56:43 AM by Goran V
Hi Ilona,
Yes you can, our team will reach out to you shortly to assist you further on how to reset them both. Thank you.
Sep 24, 2018 01:56:39 AM by Pierluigi A
Hi,
I forgot the password and security answer of my original account (I am writing from a duplicate I have created now).
Can you help me?
Thank you.
Sep 24, 2018 02:14:52 AM by Goran V
Hi Pierluigi,
Our team will reach out to you on this account so that you can share your account details from your original account. Once you have resetted your question and password you will need to close this one as having more than one account is a violation of our TOS. Thank you.
Nov 7, 2018 07:59:37 AM by Talha B
i also forgot my security question and password of my other account. I had to make a new account just to let you guys know that. how can i get my old id back??? please help?
Nov 7, 2018 08:33:13 AM by Bojan S
Hi Talha,
We'll have one of our agents reach out to you directly on this account to assist you further. Once you regain access to your original account please close your new account. Thank you.
Dec 28, 2018 07:29:03 PM Edited Dec 28, 2018 08:05:49 PM by Jo-An B
I know that I am not allowed to create a new account as well, but I've also forgotten my old password / security answer and cannot access my old account, so can I get help for said account, at **Edited for Community Guidelines**? I'll delete this account the moment I regain access. Thank you.
Dec 28, 2018 09:01:55 PM by Jo-An B
Hi Justrina,
We followed up with the team and they will update you directly via a support ticket regarding the status of your account.
Apr 29, 2019 11:14:13 PM by Lena M
Hi! I forgot an answer to a security question for my main account, so I can't login. (I created this one just to post here). When I try to click the link "Forgot security question", I see only a login page. Could you help me please? Thanks
Sep 1, 2019 02:39:42 AM Edited Sep 1, 2019 03:34:50 AM by Aleksandar D
I need help
I forgot my password and security question
Many times I enter my password, I suspect that my account has been suspended
I created this account to talk to you, imagine it
I can not talk to you, whenever I use the password recovery form or the security question, you send me an email builder I can not currently subscribe to upwork
Now I want to either restore my old account or cancel it and my old account **Edited for Community Guidelines**
I promise you once you restore my old account I cancel this
Or let me know so that I can re-establish my account using the current account
Sep 1, 2019 03:35:57 AM Edited Sep 1, 2019 03:37:02 AM by Aleksandar D
Hi Karim,
I'm sorry for the inconvenience this has caused you. I followed up with the team handling your case and they already reached out to you directly via a support ticket to assist you further with your password/security question recovery. Kindly, close your newly created account in order not to violate Upwork's ToS. Let us know if you need further assistance.
Thank you.
Sep 2, 2019 01:08:30 AM by Motakabbir H
Just call them and provide the information they ask for your account problem should be solved.
Sep 6, 2020 04:59:19 PM by Jackson J
Hello UpWork!
I am a freelancer myself and did create my freelancer account around a week ago. However, I did forget my freelancer account password and security answer. How can I reset it? Is there anyone who can help me?
Thank you!
May 8, 2021 02:08:50 AM by Seema S
Hlo ,
I have forgotten the security answer and when i click on forgot security question then it's not sending the reset link on my email. Please resolve the issue.
May 8, 2021 04:35:49 AM by Nikola S
Hi Seema,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jul 19, 2021 07:15:11 PM by Johara B
Just call them and provide the information they ask for your account problem should be solved.
Dec 17, 2023 02:40:27 PM by Ahad J
Hello Every One
My name Ahad jamali and i forget my security question. Will you please assist me with this.
I also forget my google account as well.
Jul 22, 2021 03:01:01 PM by Magic M
I forgot my password of my original account & I can't access my email, it mush have got compromised, so I need quick action.
I know my security question though if that would help.
I make request twise but didn't get any response.
Please help, I need to get my account back and start working.
Jul 22, 2021 05:17:03 PM by Joanne P
Hi there,
Please check out this help article for more information on recovering your login information.
Jul 23, 2021 01:21:18 AM by Magic M
Hi Joanne,
I've followed the steps from the article and submitted the form for recovering the password, but no one is writing me. As I don't have access to my original email, I asked to be contacted on the new one. I hoped that someone will contact here. Thanks a lot though.
- Andrew
Jul 23, 2021 12:34:42 PM by Magic M
I've written to the support, but they would not assign the request to anybody, perhaps because it is a new account or something. Please help me with the issue.
Jul 23, 2021 01:13:44 PM Edited Jul 23, 2021 01:14:03 PM by Andrea G
Hi Magic,
Please allow some time for our team to review and they will update you directly via your support ticket as soon as possible.
Jul 23, 2021 02:41:29 PM Edited Jul 23, 2021 02:42:00 PM by Magic M
Hi Andrea,
Thank you a lot for your response.
- Andrew
Jul 27, 2021 06:18:49 AM Edited Jul 27, 2021 06:21:18 AM by Goran V
Hi Andrea
I've been contacted, but there was no further response, what should I do next? Is there an estimate time of waiting? I'm already waiting 3 days for the response ...
Regards,
Andrei
**Edited for Community Guidelines**
Jul 27, 2021 06:21:57 AM Edited Jul 27, 2021 06:32:49 AM by Goran V
Hi Magic,
I'm sorry about the delay you have experienced on your ticket.
Tickets are addressed in the order they are received. However, I will escalate your concern to our team as well and one of our team members will assist you further. Feel free to follow up directly there with any additional questions you may have and our team will assist you further. Thank you for your patience.
Jan 14, 2024 11:46:14 PM by KB K
hello, I have the same issue. can't retrieve my account. I know the username but forgot the email and password.
Jan 15, 2024 01:08:14 AM by Nikola S
Hi KB,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 28, 2021 07:47:38 AM by Sai Naga Vignesh B
I had done the process, but I didn't get any email from the upwork after a long time.
Sep 28, 2021 09:02:45 AM by Andrea G
Hi Sai Naga,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Nov 3, 2022 05:58:15 AM by Jeremiah D
Can someone help me resolve my issue about a forgotten password and security answer?
Nov 3, 2022 07:09:23 AM by Andrea G
Hi Jeremiah,
You can go to this help article for instructions if you forgot your password and security answer.
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