Hey fellow freelancers and upwork gurus,
I hope this post finds you all well. I'm writing on here because this is my last cry for help. I need some guidance on a challenging situation I've been facing with a long-term client. Over the past few years, I've encountered persistent issues with a client who, unfortunately, has been quite demanding and sometimes even unreasonable.
This client has consistently requested extensive edits (I have done edits for more than 20 rounds at times in a single design).Afterward, I suggest she find someone else to do it and extend a hand to refund her, at times, to locate another freelancer who aligns with her vision.
Recently, she's been asking for excessive revisions and tasks after our contract was ended more than 2 months ago. For instance, I created a paw design for her book cover, and she repeatedly asked for changes, including different colors for the nails and paw pads and different formats and strange edits. After accommodating these requests and providing various file formats, she continued to seek outside opinions and relayed messages through email, insisting on immediate responses—even at 3 am!
When I've requested fair compensation for additional work, she would label me as greedy or ungrateful, asking me to be kind. Despite maintaining professionalism and composure throughout our collaboration, the situation has become untenable.
I recently made the decision to block her on Upwork since we no longer have an active contract, only to be surprised when she instantly reached out to Upwork Help, requesting contact and work files through email, disregarding our concluded contract. The email from Upwork mentioned that sending work files outside the platform would not violate terms of service due to our past contract. This has become a genuine nightmare, and I'm seeking advice on how to prevent her from contacting me through Upwork or any other way as this has caused me a huge deal of unnecessary stress, anxiety and has been detering me from working peacefully on my other active jobs.
Has anyone faced a similar situation, and how did you manage it?
I appreciate any insights or suggestions you can provide.
Thank you all for your support!
