Help with another user's account

[#1]

Hello all,

I am here on the behalf of another freelancer who wants to reopen his closed account but has no means to contact you. 

Could you please assist?

Ps: This is an urgent matter so please do not ask me to send you a private message if you will not check it.  Thank you

[#2]

Will he be able to withdraw money when his job is finished or not?

[#3]

Hey,

I'm facing a problem with my Upwork account—it's been blocked, and I have no idea why. I've been trying to get help for 7 days now, but no response from Upwork support. Can anyone lend a hand?

Posting from my friend's account since I can't access mine. Any advice or assistance would be greatly appreciated.

Best regards!

Abdul Manan

[#4]

Hi Faizan, 

I would like to clarify that we can not share information about other users' profiles other than with themselves for privacy reasons.

Additionally, please note that sharing your account information is a serious violation of the Upwork Terms of Service. 

[#5]

Hi Nikola,

I just wanted to clarify that the message I posted on my account was from my friend. I haven't shared any of my Upwork account information with anyone; I simply shared the message from my friend.

I hope this clears up any confusion.

[#6]

Thank you for clarifying this Faizan,

As Nikola mentioned, account sharing is strictly prohibited. Additionally, we won't be able to share the details of nother user's account for privacy reasons. If your friend needs assistance, please advise them to contact our Support team directly. They should be able to reach out to our support team via the chatbot without having to log in.

Here’s how you can reach Upwork Support:

1. Please visit Contact Support and click the ‘chat with Upwork' button’.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#7]

Hi Arjay,

Thank you for your understanding. I completely respect Upwork's policy on account sharing.

Regarding my friend's situation, he has attempted to contact Upwork Support through the chatbot, but unfortunately, he hasn't received any response despite waiting for 7 days now. His ticket ID is #45567796.

If there's any way you could assist with this matter, it would be greatly appreciated.

[#8]

Why is Upwork Support not responding 😠???

[#9]

• Help! My friend is a victim too. He has an active contract and a pending hourly payment due by February 28 2024
• His profile name is Yinka D. A Nigerian with an active Contract for **Edited for Community Guidelines**.
• He lost his phone and no longer have access to his mails, log in details. Kindly help. 

[#10]

Hi Ajoke,

Thank you for reaching out to us here in the Community. I'm afraid we won't be able to share the details of another user's account for privacy reasons. If your friend needs assistance, please advise them to contact our Support team directly. They should be able to reach out to our support team via the chatbot without having to log in.

Here’s how you can reach Upwork Support:

1. Please visit Contact Support and click the ‘chat with Upwork' button’.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

The team will gladly assist once they receive your friend's report.

[#11]

Hello,

My friend account has been compromised, with the email address and password being changed.

He had an account with the email address**Edited for Community Guidelines**

and it has been compromised - the email address changed and the password changed

can someone from upwork please contact my friend urgently on the given email.

[#12]

Hi Muhammad,

I'm afraid we can't share the details of another user's account for privacy reasons. Could you please advise your friend to contact support directly for assistance? They should be able to reach out to our support team via the chatbot without having to log in.

Here’s how you can reach Upwork Support:

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#13]

Hey Community I am really confused on one thing from upwork. One of my friends profile got suspended from upwork althought he gave his propoer verifcaiton on phone and video call with all the things but still upwork permanently banned his profile. Thats another topic but now after banning the profile upwork said they will return all the money from available balance on which the work is done and the client is happy to the clients back. Now for example if a client paid $1375 upwork is returning $1027 dollar to the client. Where is the rest of $348 gone???? This seems really fishy to me after hearing that. Becasuse if we even calcualte upwork new commission the client should get $1237.5 and ethically upwork should not have taken the fee if the freelancers earned money that he delievered the work of and client is happy and gave 5 stars is stolen and returned back to the client that too with all these deductions 😮 Can anyone explain whats going on here? 

[#14]

Hello Faisal,

We won't be able to share the details of another user's account for privacy reasons. If your friend needs to contact support for assistance, they should be able to reach out to our support team via the chatbot without having to log in.

Here's how you can reach Upwork Support:

1. Please visit Contact Support and click the 'Chat with Upwork' button.
2. Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#15]

Hey Joanne, 

Good morning. One of my team member have forgotten the password and now while recovering the account, she gets below message. "Upwork could not locate the information needed to recover your password. Please try again". Some times it shows your account is suspended. Could you please guide me what we should do?

Thanks,

Jignesh

[#16]

Hi Jignesh,

Thanks for reaching out on behalf of your team member. If she tried the self-service option and that didn't work for her, she'll need to contact support directly for assistance. We won't be able to share the details of another user's account for privacy and security reasons. 

She should be able to reach out to our support team via the chatbot without having to log in. Here's how:

1. Please visit Contact Support and click the 'Chat with Upwork' button.
2. Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#17]

Hi,

I'm currently engaged in a project on Upwork. The client has successfully completed two milestones but has encountered an issue with their payment method for the third milestone. Could you please check what happened?

Could you please review the Upwork contract for reference? The contract ID is 36488687. Your prompt attention to this matter would be greatly appreciated. Thank you.

[#18]

Hi Muhammad,

We won't be able to share the details of another user's account for privacy reasons. If your client is having trouble funding the third milestone, it'll be best if they contact support directly for assistance. 

[#19]

I'm writing on my friend behalf 

His account has been permanently blocked by upwork without any prior notice for verification as its suspended for verification issue. Upwork doesn't stop here the earning from his account which was around 800 usd disappear and came down to 21 usd after that he lost the account access. He file an  appeal but no response after 5 days.

Is there any way to unlocked the account if there is a genuine reason and every proof to prove the identity and what about the earning will be upwork return it or it has stolen ?

please guide me as soon as possible as acocunt was top rated 

[#20]

Hi Ghulam,

We won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations.

Please, refer to this help article for general reasons why our Trust & Safety team may take action on an account.

[#21]

Hi man, 

This is not how you address the issue, at least tell me how do I get my earnings back, I am using my friends account just to talk to you guys to get my earning back 

[#22]

Title: Account Suspension Post ID Verification: Seeking Community Advice

Description:

Dear Upwork Community,

I'm writing on behalf of my friend who recently encountered a concerning issue on Upwork. Despite completing the ID verification process successfully, their account was unexpectedly suspended.

This suspension has left them in a state of confusion and uncertainty, as Upwork is a vital platform for their freelance work. They've diligently followed all the platform's guidelines and protocols, making this suspension particularly puzzling.

We're reaching out to the community for advice and guidance. Has anyone else experienced a similar situation? How did you resolve it? Any insights or recommendations would be greatly appreciated.

Thank you for your support during this challenging time.

Best regards,

Sami

[#23]

Hi Sami,

We won't be able to discuss the status of another user's account for privacy and security reasons. However, rest assured that decisions to suspend a user's account are not taken lightly and without fully investigating for TOS violations.

Please, refer to this help article for general reasons why our Trust & Safety team may take action on an account.

[#24]

Hello,

When my sister try to login it shows that account is suspended and she's unable to login but when she filed a appeal she recieves a email from Upwork that account is still active.

Can you solve this issue?

Thanks

[#25]

Hi Farhan,

I'm afraid that we won't be able to share the details of another user's account for privacy reasons. Could you please advise your sister to contact support directly for assistance? She should be able to reach out to our support team via the chatbot without having to log in.

Here’s how you can reach Upwork Support:

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#26]

My friends account is showing like “permanently blocked “ but she can still login and receive funds. But she can’t withdraw the funds to bank account. Upwork has done the id verification and notified her to change profile picture but she can’t change the profile picture as the icon next to it is frozen.

**Edited for Community Guidelines**