May 23, 2022 03:18:21 AM Edited Jun 17, 2022 11:07:28 AM by Andrea G
Hello all,
I am here on the behalf of another freelancer who wants to reopen his closed account but has no means to contact you.
Could you please assist?
Ps: This is an urgent matter so please do not ask me to send you a private message if you will not check it. Thank you
Solved! Go to Solution.
May 23, 2022 04:40:21 AM Edited May 8, 2024 11:24:22 AM by Luiggi R
Hi all,
How do I reach a human in customer support?
Mar 28, 2024 03:13:48 PM Edited Mar 28, 2024 03:15:08 PM by Mabs P
She did everything sent 3 tickets and several emails for 6 days now.
But she hasn't gotten any feedback from the Upwork team, just like she got snubbed by the team
Mar 28, 2024 06:21:06 PM by Warren R
I have a friend, and his account was suspended. and he has available funds on upwork and he wants to witdraw that. he just asked me to post on upwork forum because he couldnt create and account. he needs that money because he was in the hospital right now. is it possible to get his remaining funds on upwork even when the account has been closed? he told me that he got notification today that he's funds are ready to withdraw however he cannot access his account due to suspension or closed.
Mar 28, 2024 06:37:56 PM by Hamza K
the account can be reinstated if provided proof of whatever upwork requires, why was his account suspended?
Mar 28, 2024 08:00:08 PM by Pradeep H
Hi Warren,
Mar 30, 2024 08:29:30 AM by Mabs P
She did contact the support but the Upwork team snub has been the ticket for more than 8 days now, is this how the platform holds people's funds for no reason?
Mar 30, 2024 09:52:38 AM by Jahanzaib J
Hi, I am creating this post for my relative.
He was creating his upwork account 18 days ago. After putting his profile picture and address in, he submitted his profile, and immediately was welcomed by "We have permanently blocked your account, contact support....". He never got an email explaining why it was blocked, absolutely nothing at all. As he couldn't post in the community, he created a suspension appeal, and it has been 18 days now and no one has responded to the suspension appeal ticket. Now after 15 days had passed, he was trying to add payment method onto his upwork profile and "SOMEHOW" the message went from permanently blocked to just " we have blocked your account" and a Know your customer review was initiated, we don't know why. And now it has been 36+ hours and the Know your customer review hasn't completed and the screen is stuck to blocked and wait 48 hours for KYC review ( I have attached picture of current status and suspension appeal ID)
Mar 30, 2024 12:17:20 PM by Joanne P
Hi Jahanzaib,
Apr 2, 2024 09:56:02 AM by Masud P
Recently, my wife encountered the same issue: "Your account has been closed. Please contact customer support if you would like to reopen it." She had earned over $100K on Upwork, was a top-rated freelancer, and had logged more than 12,000 hours of work. Upwork closed her account without providing any reason, and her career is now in jeopardy. She has attempted to contact Upwork, but due to her lack of access, she asked me to reach out here. Can any moderator assist her?
Apr 2, 2024 11:57:16 AM by Arjay M
Hi Masud,
I'm sorry to learn about your wife's account status. We understand how important it is for her to have this issue sorted out promptly. However, we won't be able to share the details of another user's account for privacy reasons. She should be able to contact our support team via the chatbot without logging in.
Apr 4, 2024 02:54:32 AM by Masud P
She has no access. She tried the chat bot, but it is showing a network error.
Apr 4, 2024 05:05:15 AM by Pradeep H
Hi Masud,
Could you please request her to try again after clearing Cookies and Cache on the browser? She can also try using a different browser. Feel free to message us if problems persist.
- Pradeep
Apr 6, 2024 06:45:12 AM by Masud P
She has deleted cookies and cache on the browser and tried again but still facing same problem. "Connection error. Please start over or refresh the page."
Apr 6, 2024 07:50:12 AM by Luiggi R
Masud, we aren't able to reproduce the error you are referring to. She should be able to contact support without logging in by following the steps Pradeep shared above. Could you please try using a different internet connection if you have one available? Please share a screengrab of the error you see if the problem persists.
Apr 6, 2024 08:10:17 AM by Ads P
Upwork not responding for almost 15 days after suspending an account
I am filling this appeal not for myself but for a friend of mine. His account is blocked by upwork for almost 15 days now. He is sending continuous emails but upwork support is not even responding to single email. His open tickets are #46357966 and #46295187. He already had a verified badge on his id.
Please respond.
Apr 6, 2024 08:43:05 AM by Luiggi R
Hi Ads,
Apr 6, 2024 04:55:36 PM by Mustapha F
Upwork not responding for almost 30 days after suspending an account
I communicated with them more than once and explained my case regarding the problem, but there is no response, and this is my ticket #46082074
Please resolve mu issue
Apr 8, 2024 10:36:41 AM by Shizra A
Hi, I need assistance with my husband's account on Upwork as he cannot access it from his email. The last company in which he worked has the brand on which he created his Upwork profile now the company doesn't have that domain and someone else bought it. I have the link to this profile. Please let me know how can I recover it. Thanks
Apr 8, 2024 03:36:30 PM by Arjay M
Hi Shizra,
I'm sorry if you're husband's having difficulties accessing his Upwork account. Please be aware that we won't be able to share the details of another user's account for privacy reasons. However, he should be able to reach out to our support team via the chatbot without having to log in.
Apr 9, 2024 12:09:22 PM by Shizra A
Thanks for your response Arjay, he already tried to contact you through Upwork chat but the AI bot is not guiding him correctly which is why I am trying to connect with the Upwork team directly. I hope you understand my concern. Please assist how can he contact a real person? Thanks
Mar 28, 2024 05:42:07 PM by Warren R
I have a friend whose account was suspended, and he has available funds on Upwork that he wants to withdraw. He asked me to post on the Upwork forum because he couldn't create an account. He needs that money because he is currently in the hospital. So, I'm asking for your help to assist him in accessing the funds and provide me with a reason for his account suspension.
Mar 28, 2024 09:12:30 PM by Joanne P
Hi Warren,
Mar 29, 2024 01:58:51 PM by Warren R
Lets put it this way, what if i'm the one who has closed acocunt. my upwork account got closed and i have remaining or available funds, can i still withdraw my funds ?
Apr 11, 2024 12:32:50 AM by Raj B
I am asking about this information in the case of one of my friend whose account has been suspended. I would like to get the information about the Account supended. "Your account has been suspended. Please contact customer support. " When click on the contact customer support it doesn't redirect to anywhere. I think it is completely blocked. Is there any way to open the account.
Thanks
Apr 11, 2024 02:20:43 AM by Pradeep H
Hi Raj,
I am sorry to hear about the action taken on your friend's account. I regret to inform that we will be unable to discuss other user's account with you for confidentiality purposes. They should be able to reach out to our support team via the chatbot without having to log in or respond to the notification sent to their registered email address.
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