How do I close/delete my account?

[#1]

Hello. I made a profile on Upwork. When trying to cancel, I get

**Edited for Community Guidelines**
I want to be able to fix it myself without being forced towards a phone number.
Regards, V.

[#2]

Hi,

I want to have my account closed, I can't close it manually, because I can't delete offers that were removed

Please delete my account, thank you.

[#3]

Hey Luiggi

Since the posts that were posted got deleted I can't withdraw my application manualy, therefore I cannot close my account. Could you please delete my account?

[#4]

i did this but its not working. there are two archived proposals that are expired but i cant delete or do anything with those. pleas ehlep! i want to close this account permanently and open a new one with the same phone number

[#5]

Yes plz delete my account

[#6]

Hi Jasmine,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hello Luiggi, I am asking this for a friend. She has closed her account in Upwork. However, she has not received any email or Certificate of her closed account in Upwork. She needs either a certificate or an email mentioning that she is no longer working with Upwork. Is it possible to get one? Or can she atleast get a confirmation by email?

[#8]

I want to close my account 

[#9]

Hi Keana,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#10]

I am unable to close my account. I have not used my account since 2019 and have never accepted any proposal or had any clients. I do not have any teams. Please close my account.

[#11]

Hi John,

I'm sorry to learn that you wish to proceed with closing your account. I've converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.

[#12]

I tried to close my account but it says it can't be done at the moment and then prompts me to call an American phone number, which is very expensive from EU. Shouldn't be necessary at all... Please delete my account. Thank you. 

[#13]

Hi Lorenzo,

Thank you for reaching out to us. I check and it looks like one of our agents already followed up with you on your support ticket to assist you further. You can access your ticket on this page.

[#14]

Hi, 

I need to delete my UpWork account because I'm not legally allowed to be hired into contracts, online or not, as a 15-year-old. My intent for creating this account was to make some money online but I recently discovered that this is illegal and would like to delete my account ASAP.

However, prior to finding this out, I sent a proposal to a job offer and the owner messaged me saying they were interested. They have since deleted that job post and now I am stuck with an active proposal in a deleted job, which is preventing me from deleting my account. I need to delete my account ASAP so I would appreciate any and all help! Thanks in advance. 

[#15]

Hi Leo,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#16]

Hey, I am facing an issue regarding closing my account.

I have closed all the contracts, and no active proposals or payments are left. Still, I am unable to close my account.

Please help,

Iqra

[#17]

Hello,

I have the same problem. When I try closing my account, I am requested to call a number in the US. The roaming fees being quite prohibitive, I tried opening a ticket with support but it was not processed.

Is there a way to close the account without spending hundreds of dollars while waiting on hold?

Best regards,

Lingwei

[#18]

Hi Lingwei,

I checked and it looks like our team has already closed your account. Feel free to respond to your support ticket if you need further assistance.

[#19]

Please Help on closing my account, I can't close mine due to removed jobs with my proposals on it

[#20]

Hi Andre,

I'm sorry to learn that you wish to close your account but we always respect your decisions. I've closed your account as requested. Best of luck!

[#21]

I have the same problem. I can't close my account due to a removed job with my proposals in it. I hope you can help me close my account. 

[#22]

Hi Arby,

I'm sorry you're having trouble closing your account. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Hi Iqra,

Thank you for reaching out. I've closed your account as per your request.

[#24]

I have followed all steps but there is no option to delete my account in settings and contact info, can my account be directly deleted by a mod? 

[#25]

I sent in a support ticket(Been over 48 hours without a response) and have reached out to a moderator here that helped with the issue before, but I haven't gotten the assistance necessary.

I'm currently writing under this account that I had asked to be terminated so the phone number tied to it can be removed. I thought this request was completed last August but when I created my new freelance account and put my number in, it said it was tied to this account. Can someone please reach out to me to get this fixed? 

Thank you,

Aldo

[#26]

Hi Aldo,

I'll have one of the team members reach out to further assist you with your concern via a support ticket. Kindly expect an update on this page with your ticket once your case is fully reviewed.