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How do I refund a client?

farahzaki_k
Ace Contributor
Farah Z Member Since: Jul 6, 2020
1 of 2

Hello,

 

I was hired for a project in December, but I contracted COVID in the middle and couldn't complete it. Half of it was done, so I asked the client to excuse me. She agreed to pay me $70 out of $170. How do I refund the remaining amount? I cannot see the option even when I am clicking the 'refund' button. Please let me know asap.

 

Best,

Farah

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 2

Farah Z wrote:

She agreed to pay me $70 out of $170. How do I refund the remaining amount? I cannot see the option even when I am clicking the 'refund' button. Please let me know asap.


Is the contract still open and the funds in Escrow? If that is the case, simply request the $70 the normal way via the "Submit for payment", and then, after (!!!!) the client has approved the milestone, close the contract. That way the rest of the money goes back to the client.

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