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farahzaki_k
Community Member

How do I refund a client?

Hello,

 

I was hired for a project in December, but I contracted COVID in the middle and couldn't complete it. Half of it was done, so I asked the client to excuse me. She agreed to pay me $70 out of $170. How do I refund the remaining amount? I cannot see the option even when I am clicking the 'refund' button. Please let me know asap.

 

Best,

Farah

1 REPLY 1
petra_r
Community Member


Farah Z wrote:

She agreed to pay me $70 out of $170. How do I refund the remaining amount? I cannot see the option even when I am clicking the 'refund' button. Please let me know asap.


Is the contract still open and the funds in Escrow? If that is the case, simply request the $70 the normal way via the "Submit for payment", and then, after (!!!!) the client has approved the milestone, close the contract. That way the rest of the money goes back to the client.

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