Oct 22, 2020 08:29:37 PM by Ilham J
I cannot receive the confirmation/verification part. My number listed here is no longer active. I want to replace it with a new one. Thank you for your help
Solved! Go to Solution.
Oct 23, 2020 07:48:20 PM by Joanne P
Hi Ilham,
I have followed up with the team, and one of our agents reached out to you directly via a support ticket. Please check your ticket number: 30026732. Thank you.
Oct 22, 2020 10:29:37 PM by Joanne P
Hi Ilham,
One of our team members will reach out and assist you directly via a support ticket.
Oct 23, 2020 06:01:13 PM by Ilham J
Hi Joanne, until now no one has assist me. May I know, how many days is the process ?
Oct 23, 2020 07:48:20 PM by Joanne P
Hi Ilham,
I have followed up with the team, and one of our agents reached out to you directly via a support ticket. Please check your ticket number: 30026732. Thank you.
Dec 13, 2020 09:22:56 PM by Ishara C
Hello! I'm Ishara. Please help me change my old phone number to a new one, It was deactivated a few days ago. so I can't get the verification code for the number, for this reason, I cannot go to profile settings or buy connects. please help.
Dec 13, 2020 10:11:24 PM by Luiggi R
Hi Ishara,
I have shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Dec 23, 2020 08:40:45 PM by Micah M
Dec 23, 2020 10:55:03 PM by Joanne P
Hi Micah,
I've escalated your concern to the team. One of our team members will reach out and assist you directly via a support ticket.
Dec 27, 2020 10:48:42 PM by Yvette Carla R
I have the same issue. My phone number is no longer active. How can I change it to the new one.
Dec 27, 2020 11:06:01 PM by Aleksandar D
Hi Yvette,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 24, 2021 01:53:15 PM by William M
I need to update my phone number as well.
Can you contact me please?
Feb 24, 2021 02:44:06 PM by Bojan S
Thank you for reaching out to us, William.
One of our team members will reach out to you directly to assist you with your request.
Jan 17, 2021 04:44:16 PM by Adelmo D
hello,
I have the same problem, I lost my old phone number and now I can't go to settings... =(
Jan 17, 2021 06:13:11 PM by Luiggi R
Hi Adelmo,
I've shared your concern with the team, and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jan 23, 2021 09:49:47 AM by Frough N
Hello! I'm Frough. Please help me change my old phone number to a new one, It was deactivated a few days ago. so I can't get the verification code for the number, for this reason, I cannot go to profile settings or buy connects. please help.
Jan 23, 2021 12:31:51 PM by Aleksandar D
Hi Frough,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Jan 31, 2021 10:02:00 AM by Ali B
I cannot receive the confirmation/verification part. My number listed here is no longer active. I want to replace it with a new one. Thank you for your help
and i i have this issue please help me
Jan 31, 2021 10:29:41 AM by Aleksandar D
Hi Ali,
We'll have one of our team members reach out to you directly via email to assist you further with your account.
Thank you.
Feb 28, 2021 11:24:12 PM Edited Feb 28, 2021 11:47:58 PM by Aleksandar D
Hello Joanne,
Can you please help me as well in changing my contact number to a new one..Because the old one is no longer active. I can't able to go to settings since they are asking for a code that was sent to my old number. Please help me on this. Thank you!
Regards,
Ronie **Edited for Community Guidelines**
Feb 28, 2021 11:48:50 PM by Aleksandar D
Hi Ronie,
Thanks for reaching out to us. One of our agents will reach out to you directly via email to assist you further.
Thank you.
Mar 14, 2022 02:30:03 PM by Muhammad B
Hi Joanne
I want to change my phone number to a new one. Help, please.
Thank you!
Mar 14, 2022 03:30:51 PM by Luiggi R
Hi Muhammad,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
Nov 20, 2020 05:46:25 PM by Arya W
Hi Joanne!
Could yo asisst me to because i have the same problem with Ilham, i have to change my number for two steo verifications because i have lost my phone and my number so then i can't log in into my PC.
Thank you.
Nov 20, 2020 07:29:45 PM by Joanne P
Hi Arya,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 25, 2020 01:34:00 PM by Galina B
Hello Joane !
I have the same problem with changing inactive phone number.
Could somebody help me ?
Thanks,
Galina
Nov 25, 2020 02:02:54 PM by Bojan S
Hi Galina,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Dec 16, 2020 10:46:54 AM by Bojan S
Hi Divya,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Nov 26, 2020 06:22:27 AM by Valentina S
Hi Joanne, can you do the same for me?
I have already texted one of your colleagues, but I didn't get any answer. I need your support as soon as possible. Thank you in advance,
Valentina.
Nov 26, 2020 06:24:19 AM by Goran V
Hi Valentina,
Our team will reach out to you via ticket as soon as possible and will assist you further with your phone number. Thank you.
Feb 1, 2021 05:27:32 AM by Oleksandra K
Hi Joanne!
Could you please help me change my old lost phone number, as I cannot chenged it because of settings verification on this old number?
Thank you
Feb 1, 2021 05:32:38 AM by Aleksandar D
Hi Olexandra,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. You'll receive an email notification too on which you can follow up as well.
Thank you.
Mar 10, 2021 09:11:31 AM by Habeeb R
Please help me change my old phone number to a new one, It was deactivated. So I can't get the verification code for the number, for this reason, I cannot go to profile settings. Please help.
Mar 10, 2021 09:56:36 AM by Bojan S
Hi Habeeb,
We’ll have one of our agents reach out to you directly to assist you with your request.
Thank you for reaching out to us.
Nov 9, 2021 11:06:56 PM by Barbara M
Hi there,
May I kindly request assistance in updating my phone number for password reset please?
Thanks so much
Barbara
Nov 9, 2021 11:40:02 PM by Avery O
Hi Barbara,
A Customer Support Team member has reached out to you through an email support ticket to assist you with your concern.
Oct 23, 2020 07:39:52 PM by Michael S
Hi Illham,
I had the same problem recently. Raising a ticket was not helpful. I am assuming you can still logon to your account. Here's how to fix it:
Go to Settings -> Password & Security -> Text message verification
From there, you will be able to delete the current phone number they have for your verification and update it with the correct one. See attached screenshot.
Oct 23, 2020 10:41:28 PM Edited Oct 23, 2020 10:50:44 PM by Joanne P
Hello Michael, thanks for your reply.
I've tried it and it doesn't work (please check the attached file).
User | Count |
---|---|
490 | |
399 | |
334 | |
302 | |
133 |