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How to input security question?

Active Member
Nadzezhda K Member Since: Apr 26, 2019
1 of 5


Please tell me! I didn’t immediately remember my secret question in my account, but when I remembered, when I entered it, I got a message: "The number of entries has expired, click the link Forgot your question?" I click, it is proposed to send an e-mail message updating the question. But unfortunately, mail is not available. Is there a way out of the situation? Is it possible to introduce a secret question after some time?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Nadzezhda,

 

You can use this form provided in this help article, to reset your password or security question. Thank you.


Untitled
Active Member
Nadzezhda K Member Since: Apr 26, 2019
3 of 5

Hi, Goran. I remembered a secret question, but unfortunately, I lost access to email. I want to introduce a secret question, but the limit is exceeded. Please, look at scrinshot.**Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 5

Hi Nadzezhda,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


Untitled
Active Member
Nadzezhda K Member Since: Apr 26, 2019
5 of 5

please do it as quickly as possible, thanks

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