How to recover my account

[#1]

My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services avaailable.. Thanks 

[#2]

Hi Pablo Ariel,

Please, note that when oDesk merged with Elance and became Upwork, oDesk accounts continued to be accessible through the new Upwork platform. If you had an account on oDesk, you should still be able to log into it with its original email address or user ID and password. 

You can send me a PM with more information about that account so that we can try to locate it for you. 

Thank you!

[#3]

Hi,

I am facing the same issue, I have lost access to my email account, because it was temprorare email server of company and now I have lost my upwork account, can any one help?

Thanks, Ivan Trach

[#4]

Hi Ivan,

Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

Thank you.

[#5]

Hello,

I worked with upwork (odesk) before and want to do it again, but it seems that I've (unintentionally) deketed my account. I would like to recover my old account as I had good rating etc.

Could you please help?

I tried to send a message to you but somehow it didn't work. I made this new account just to write here.

Thank you very much in advance.

[#6]

Hi Masa,

Thanks for reaching out to us. Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

[#7]

I also am having this problem I was wondering if I could recover my account using the phone number on the account.

[#8]

Hi Derek, 

I was unable to locate your old account for you. Please send us me the details of your account through a PM so that I can assist you further.

[#9]

Hello, I'm Murat Gezer

I can't open Saurav Jain to the account where I invested 100usd.

Can you help me ..

[#10]

Hi Murat,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[#11]

Hello,

I have the same issue, I cannot login in my account anymore, its seems someone had changed my account details. I hope someone can help me with my problem. I just made a new account just to get some help from you mods. 

[#12]

Hi,

Please note that due to our Community settings, new users will need to wait up to 2 hours in order to have the option to send private messages. After your Community rank updates from 'New Forum Member' to 'Active Member', please send me a PM with your account details so that I can assist you further.

Thank you.

[#13]

One of my colleague has lost his upwork account. His account is now private. Please help!

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Shivanshu S wrote:

My upwork account is created by my previous company and now i have left my company, They have changed the password of my account and they are using my account for bidding purpose. I want to recover my account or i want to delete or cancel my account because they are doing wrong thing.. what to do.. Please help me out.. I am trying to connect with upwork support team but there is no live chat services avaailable.. Thanks 

---

[#14]

Hi Prativa,

Thank you for your message. Could you please request your colleague to contact us here so that we can better assist them? Our social support team will be happy to help them in case they are unable to contact us here. Please private message us on Facebook by following this link (m.me/upwork) or Tweet us at www.twitter.com/upworkhelp on Twitter. 

Thank you

Pradeep

[#15]

Please help me in claiming this profile back:

Here is the profile link- **Edited for Community Guidelines**

[#16]

Hi Prativa,

Thank you for your message. I checked and the profile belongs to someone else. Could you please clarify why do you want to claim this profile?

Thank you

Pradeep

[#17]

The plot thickens.

[#18]

I just want to help my colleague. He was asking me for help. I will appreciate your response.

Thanks!

[#19]

Hi Prativa,

Please ask your colleague to reach out to our team via one of our social media channels so that our team can assist them further. Thank you.

[#20]

Hello, I am also facing the same issue. My another upwork account is been used by my previous company, They have changed the password and they are using my account for bidding purpose

[#21]

Hi Ana,

Can you please send me more information about this account? You can send me a PM by clicking on my name and then on "Send a message."

[#22]

Hi, would you be able to assist me with my Upwork account as well? My email was altered by an unauthorized individual, and since the alteration was made, I am unable to access it. The employees of the organization inquired about my Upwork account after I submitted an application for a job there. I gave them my email address and password when he asked for them. I was then confused to discover that my email had been altered without my consent. I make another account that is similar to the one I'm using right now. I was worried about how they might misuse my account. Please assist me.

[#23]

Did this man copy your profile?  His is set to private so I can't see and compare it to yours.

[#24]

Hi, would you be able to assist me with my Upwork account as well? My email was altered by an unauthorized individual, and since the alteration was made, I am unable to access it. The employees of the organization inquired about my Upwork account after I submitted an application for a job there. I gave them my email address and password when he asked for them. I was then confused to discover that my email had been altered without my consent. I make another account that is similar to the one I'm using right now. I was worried about how they might misuse my account. Please assist me.

[#25]

Kate,

I'm sorry to hear what happened. I want to clarify that sharing your account login information with someone else is not allowed. I've escalated your concern via a support ticket, and one of our agents will contact you soon to assist.

[#26]

I am also facing the same issue, however. I want my previous account to be deleted and get all the experiance attach to my this account so someone please assist.