How to remove my first bad feedback?

[#1]

Hi guys,

I wonder what to do. In March I worked on a project for fixed price ($20) to convert PSD to HTML.

The job was done in Wednesday, March 13, 2019 where I send the files and client was happy with the results, but client do not end the contract and it has leave open after 3 days he invited to do some other jobs which were out of my skills and I refused it and again after 10 days he messaged me to re-design the webpage and add some php code which I accept to work for free and I finished the new design of the page but I refused to work with php because is out of my skills. Finally after 2 days he messaged me and send some files where he want to makes some new changes in the webpage, I accepted to work although I saw that the code was edited and added new files and code from somebody which I think it caused the bugs in webpage. The client wanted that the job must be finished as fast as possible but the bugs in the webpage maked me impossible to finish it for 2-3 days.

My job was just to convert PSD to HTML which I did perfectly and the client was happy, so here is a screenshot: http://prntscr.com/nn0efo

After I told him that I can not finish for 2-3 days he dont messaged me anymore but ended the contract and give me a bad feedback message with review 2.0 in all sections (Skills, Availability, Communication, Quality, Deadlines, Cooperation) with which I disagree.

"I am ready to give all messages with him to prove it!"

My feedback to him was a 5 because I was happy with him.

So my question is:

1. Can I delete his feedback from my profile? If yes, how?

Please let me know if you have been in the same situation and how did you deal with this and how do you avoid it for the future?

Thank you in advance for your help!

Sabri

[#2]

Hi,

One of my clients in the last month gave me a bad review. I did the work right but he suddenly ended the contract and started criticising my work. I tried my best and gave the best quality possible from my side but I think the buyer has a history of doing this. He had 1 star from another seller and I think he did the same manipulated thing with me. After ending the contract he sent me a refund request which he also did to the past seller. Kindly check this buyer's profile and his conduct with the seller. I am really disappointed with such behavior and this was my first bad review. Kindly once go through all this matter and let me know if there is anything possible.  I want to remove this negative feedback because this was not a genuine one in my point of view. I can provide more details if required from my side but kindly go through this once so I can get justice.

Contract ID

27152397

[#3]

Hi Naveed,

I'm sorry to hear about the bad experience you've had. I would like to clarify that at the moment only Top Rated freelancers have the chance to request feedback to be removed from a freelancer profile.

However, our team will review this further for any violations of our TOS. If any violations are found, proper actions will be taken as well. Thank you.

[#4]

Thanks for the prompt response. Hoping for the best. Thanks

[#5]

Hello avery I have a similar issue and I have submitted a refund, it's be more than 12hrs and the feedback has not been removed, any help?

[#6]

Hi Anne,

Thank you for reaching out to us. Please allow 24-48 hours for the feedback to be removed. If the issue persists, please let us know and we'll further assist you.

[#7]

Hi! Could you please check why is feedback on contract 30351221 is still up there after full refunding? Should client do anything? Because mine doesn't appear on Upwork...

[#8]

Hi Maryna,

I'm sorry for the late response. I checked your account and the public feedback for this contract has already been removed from your profile. Generally, it takes 24-48 hours for the changes to reflect on your account but if it still isn't reflected after 48 hours, you may contact support to report the issue.

Please let us know if you need further assistance on this. Thank you!

[#9]

I have joined upwork in Dec 2019 and my JSS is 100% before and after client feedback. 

[#10]

Is there any way to refund to the ended contract?

I can't find the way.

Plesae help me!

[#11]

I am not sure, how to refund all.

Plesae guide me to do so.

Regards.

[#12]

Hi Efraim,

You should be able to issue a refund by following the steps shared in this help article.

[#13]

Does it have to be all the money for the entire contract or can I refund the money for the milestone before the problematic feedback for the feedback to be removed from my account?

[#14]

The only 2 ways feedback can be removed is if you're top rated (which you are not) and if the feedback contained racist remarks, profanity etc. (which it does not.) 

There are 2 kinds of feedback. Public and Private. If you refund the $20 it will remove the Public feedback, but the Private feedback stays, and that is the feedback that will affect your JSS. 

So, at this point, no mater what you do, the damage is already done. So, you might as well keep what was paid to you.

You could have told the client to close the original job before you agreed to do all that additional work. Then, the original job would be closed and feedback would already have been given, and you could have declined any additional work. In the future, don't go for cheap clients. They turn out to be the very worst kind and usually have endless edits, revisions or extra work either related to the original job or a new job. 

[#15 · Accepted solution]

Sabri, I'm sorry this happened to you, but you had no reason to agree to do any work for free, once the client approved the milestone for the original task, which was PSD to HTML. If the client won't close a contract, you can always close it yourself, or just let the contract stay open.

Anyway, your Job Success really suffered because of this job, but you have one other contract that just closed, so politely remind the client to leave you feedback. Whatever it might be, it will be better than 2.0 so it should improve your Job Success Score. Because you haven't completed very many jobs, every job can have a big effect on Job Sucess, so with luck yours will improve soon.

[#16]

I want to remove my bad feedback. Please remove this feedback.

[#17]

Hi MD Humayan,

I'm sorry to hear about the negative outcome. Please, note that only Top Rated and Top Rated Plus talent can request feedback removal. Feel free to check this help article to learn more. Additionally, if you refund your client, the public feedback will disappear, but the private feedback will still remain and will be counted against your Job Success Score.

Thank you.

[#18]

Okay, I understand. Thanks for your response. 

[#19]

Hi Dear Luiggi,

I am a Top Rated Freelancer and I want to remove this feedback from my profile because I did not get enough information to get started his project even his communication skills are very poor! Suddenly he came back and left this kind of feedback!

Link: **Edited for Community Guidelines** 
Screenshot: **Edited for Community Guidelines** 

Best regards,
**Edited for Community Guidelines** 

[#20]

Hi Anisur,

To learn more about how to request for your feedback to be removed, follow the instructions listed in this Help Article. If you have any additional questions, feel free to follow up here. Thank you.

[#21]

I want to remove my bad review from my profile. Please remove this feedback.

[#22]

This feature is no longer available.

[#23]

It is also devastating that even after working for a long time with my client over 30hrs he just decided to end the contract and give me a bad review ... after working for him for more than a month..... when I tried to show ask him why he just felt bad and blocked me from messaging him... the worst thing he just left me 2.00 rating everywhere ... I hope this won't be the end of my profile...

[#24]

Why did you give him 5 stars then? 

Top rated freelancers can remove the occasional bad feedback, at the stage you are at you can only get rid of it by refunding the total amount. 

[#25]

Hi kathy,

I have a question If  I will make refund $20 then clients review will remove from my public profile. I have get $900 from that contract but I have give him lot of work but at the end he is not give me good review.

Please help regarding this issue.

[#26]

As they explained, you can only refund which will remove the public profile, apart from that the internal rating will remain.

Let this be a lesson learned. After the work is done and the client is happy, close the contract. If they ask for another short gig, tell them to first rate the job and close. Do not say anything to make them feel like you will no longer work with them. If then you do no agree, just tell them. If they get mean and start to harass you, tell them to go fetch, block them and move on to the next client.

Good luck!