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Vanessa's avatar
Vanessa A Community Member

I can not edit my Payment schedule. Why?

Hi, 

I went to Settings > Get paid > Edit schedule and I checked the weekly payment box, but I can not save this. Why? What should I do differently in order to receive my payments every week (again). 


13 REPLIES 13
Joanne's avatar
Joanne P Retired Team Member

Hi Vanessa,

 

Could you please try to use a different browser or clear cache and cookies? If the issue persists, please let us know. 

~ Joanne
Upwork
Vanessa's avatar
Vanessa A Community Member

Hi, good morning,

I've tried to do both. I'm working in Safari, so I tried Chrome and I still
can't edit the payment schedule.
Then I cleared cache, user & system, and tried both Safari & Chrome and I
still can't edit the payment schedule, please help.
Nikola's avatar
Nikola S Retiring Moderator

Hi Vanessa,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Vanessa's avatar
Vanessa A Community Member

Hi, good morning, happy week,

A few days ago I emailed all the requested information (screenshot, URL,
etc.) to your colleague **Edited for Community Guidelines**. Is there more information about this
issue?
I was hoping to have the money I earned in my bank account this week.
Hopefully, this is still possible.

Kind regards,
Vanessa

Aleksandar's avatar
Aleksandar D Community Manager

Hi Vanessa,

 

I already followed up with the team handling your case and you can expect an update on your support ticket very soon.

 

Thank you.

~ Aleksandar
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Petra's avatar
Petra R Community Member


Vanessa A wrote:


I was hoping to have the money I earned in my bank account this week.
Hopefully, this is still possible.


You don't need a withdrawal schedule to withdraw money. You can withdraw your money manually at any time (provided you have an available balance, have an active withdrawal method and completed <our tax info) by simply going to Reports > Available and clicking on the green "Get Paid Now" button.

 

The schedule is only for if you want a regular schedules withdrawal rather than decide when, how much and to what withdrawal method to withdraw yourself.

Vanessa's avatar
Vanessa A Community Member

Okay great! Thanks for this information!
Ruslan's avatar
Ruslan S Community Member

I have the same bug. Any progress with this?

Always Get Paid manually, because I can't save my Schedule: just nothing happens.

Joanne's avatar
Joanne P Retired Team Member

Hi Ruslan, 

 

Could you please try clearing your cache and cookies or use a different browser? If the issue persists, please let us know. 

~ Joanne
Upwork
Nenad's avatar
Nenad J Community Member

Hello, I am facing the same problem. Help?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Nenad,

 

I am sorry to hear about the challenges while updating your payment schedules. Could you please tell us more about the error you receive while changing your payment schedule?

 

- Pradeep

Matet's avatar
Matet V Community Member

Hello! I struggle the same thing too up until now. 

Ivygail's avatar
Ivygail J Retired Team Member

Hello Matet,

 

I am sorry to hear about the difficulties you experienced when updating your payment schedule. Could you please try clearing your cache and cookies using a different browser or incognito mode? If the issue persists, kindly share the information below so that we can look into this further and assist you accordingly.
 
  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Full screenshot of the issue
  • Additional details that may help us investigate your concern better

 

~Ivy