I cannot enter messages section

[indusia]

I cannot enter the messages section for more than 24hrs now. I'm using Firefox and I have already tried the steps recommended here https://support.upwork.com/hc/en-us/articles/211067758-Upwork-Messages-Connection-Troubleshooting.

[crayhernandez]

Hi Ewelina,

Are you still experiencing issues loading Message? I wasn't able to replicate. Do you see the error when opening messages in other browsers or only in Firefox?"

[indusia]

It works on Chrome, but I do not use it as my main browser 😞

I don't see the error on Firefox, the messages window is just loading all the time.

[AveryO · Accepted solution]

Hi Ewelina, 

I'm sorry for the inconvenience. The Customer Support Team will reach out to you to assist you with your account.