I didn't get my money in the local account after 11 days

[#1]

Hi, I need some help.
I have withdrawn my money to my local account, and it has been 11 days and I don't get my money in the account and I don't know how to track it or where to request information.

[#2]

Hi Lorival,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your withdrawal. Thank you.