Nov 10, 2021 09:21:31 AM by Sarah T
Nov 10, 2021 09:37:22 AM by Goran V
Hi Sarah,
I'm sorry for the inconvenience this has caused you.
I would like to confirm that our team has already issued a credit to your account minus the fee. The credit was issued on September 9. To view more details about this, go to Reports > Transactions and adjust the dates back to September. If something is still confusing, feel free to follow up here. If private details are involved, please reach out to me via PM (click on my name). Thank you.
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