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jayjeong1988
Community Member

I want to get a refund

Hi, I have upgraded my plan and made a payment.

However after 5 minutes I upgraded, I realized it's not worth for me so I changed the plan back to basic, but it doesn't mention about refund. I don't want to pay the fee to use the plan for 5 minutes.

I have tried to contact the customer team, but i wasn't able to find a way to contact.

Does anyone know how I could get a refund?

Thanks.

1 REPLY 1
AveryO
Community Manager
Community Manager

Hi Jay, 

I'll go ahead and look into this for you and I will get back to you once I have more information about your concern. 

ETA: Hi Jay, the Customer Support Team has reached out to you through an email to assist you further regarding your concern. Feel free to update the same ticket thread if you need further help. 


~ Avery
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