May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Feb 11, 2022 11:39:54 AM by Bojan S
Hi Mary Grace,
The acceptable forms of ID vary by country and will be listed on the form. You should be able to submit your tax ID and if our team needs any additional information they reach out o you directly.
Thank you!
Feb 11, 2022 12:42:20 PM by Sid O
Hey, Bengisu.
Verification ID on Upwork requires 2 steps to complete:
1- Provide a valid government-issued ID
2- Complete a visual verification
You may need to check this article:
https://support.upwork.com/hc/en-us/articles/360010609234-ID-Verification-Badge
Feb 11, 2022 01:06:17 PM by Bengisu K
I read the article. Thanks. but there is no "identity verification" in my profile settings.
Feb 11, 2022 02:08:50 PM by Bojan S
Hi Bengisu,
This is expected behavior since you're still not eligible for this ID Verification Badge. Once we notify you that you are eligible or required to earn the badge, you will be able to access the Identity Verification tab in your Settings and complete the two stages of this process.
Thank you!
Feb 12, 2022 04:15:25 AM by Kristine G
I already submit my ID and Visual selfie but until now get verfied my accout
Feb 12, 2022 04:21:35 AM by Petra R
It'll be rather difficult to verify that you are the person in your profile picture, no?
Your profile picture must be a photo of yourself.
Feb 12, 2022 04:26:41 AM by Kristine G
Yes I want it to change but i try to change the profile picture i cant make it because the error need to Verify your identity
Feb 12, 2022 04:38:00 AM Edited Feb 12, 2022 04:53:47 AM by Sushant B
I just checked out your profile.
Your profile fails to properly indicate what services you provide. Consider revamping it a bit if you want to win any jobs.
Hope it helps.
Feb 12, 2022 04:43:53 AM by Kristine G
You mean i need to finish first my project to get Verified with identity?
Feb 12, 2022 04:47:11 AM by Sushant B
Kristine G wrote:You mean i need to finish first my project to get Verified with identity?
Yes, you need to win a job first. Then you will be required to verify your identity.
Feb 12, 2022 04:48:06 AM by Petra R
No, he was giving you misinformation.
Your verification will fail because (obviously) it can't be verified that you are the person in your profile picture.
Wait to be contacted with the next steps.
Feb 12, 2022 04:46:24 AM by Petra R
Sushant B wrote:As you know, you're yet to complete any job, therefore you cannot verify your identitys.
Incorrect. She has already been asked to do so!
Feb 12, 2022 04:50:58 AM by Sushant B
Petra R wrote:
Incorrect. She has already been asked to do so!
Her profile does not show any contracts in progress, so how? Maybe it hasn't been updated.
Feb 12, 2022 05:30:56 AM by Petra R
Sushant B wrote:
Petra R wrote:
Incorrect. She has already been asked to do so!Her profile does not show any contracts in progress, so how?
It doesn't matter. Upwork can ask to verify at any time, especially when a profile is in violation of the rules like the OPs. There doesn't have to be a contract.
Feb 12, 2022 05:34:14 AM by Kristine G
I have a contract in progress now.
Can i still do that? When i waiting for notification from upwork?
Feb 12, 2022 05:53:40 AM by NikolaS N
Hi Kristine,
Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you via email as soon as possible to assist you further with your verification process.
Feb 12, 2022 08:28:47 AM by NikolaS N
Hi Laniqua,
We won't be able to provide specific information since this depends on many factors. I would like to let you know that only earning freelancers are eligible/required to earn the “Identity Verified” badge.
If you become eligible/required, we will notify you when you log into your Upwork account.
Feb 12, 2022 05:44:48 PM by Pradeep H
Hi Laniqua,
Thank you for your message. Please know that verification cannot be requested, but is slowly being rolled out to all talent. You will be notified through an email, or through a notification in your account if the team finds the need to verify your account.
Thank you
Pradeep
Feb 12, 2022 09:14:37 AM by Yi L
ID has been submitted on 2/8 and is still under reviewing, though it says would "take up to 1 business day". Is it normal? Should I contact someone? Thank you!
Feb 12, 2022 10:30:09 AM by Luiggi R
Hi Yi,
I've checked with the team and they've confirmed that the review has been completed, you should now see the ID Verification Badge on your account. Don't hesitate to let us know if you need further assistance.
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