May 28, 2021 12:04:12 PM Edited Jul 2, 2021 09:12:01 AM by Valeria K
Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee
Solved! Go to Solution.
Oct 1, 2021 11:09:33 AM Edited Mar 17, 2022 11:16:02 AM by Andrea G
Hi Get,
If you are eligible or required to receive an โIdentity Verifiedโ badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Mar 11, 2022 09:09:21 PM by Pradeep H
Hi Thao,
Thank you for your response. I see that you have already submitted the document. Please allow 24-48 hours for the team to review the document and notify you of the outcome.
Thank you
Pradeep
Mar 12, 2022 05:02:18 AM by Claire Z
I am posting on behalf of my husband because his account is limited and he cannot post here.
He already submitted government ID for verification and the support ticket was closed even though the account is still not verified.
We need help to resolve the issue because his account is from odesk days.
Thanks.
Mar 12, 2022 06:12:02 AM Edited Mar 12, 2022 07:08:58 AM by Nikola S
The request that was closed is **Edited for Community Guidelines** . I hope it can be open. Thanks
Mar 12, 2022 07:14:44 AM by Nikola S
Hi Claire,
I shared your report with the team handling the case you shared. One of our agents will assist your husband directly via email as soon as possible.
Mar 12, 2022 06:17:24 AM by Nikola S
Hi Claire,
Please note that for privacy reasons, we cannot share information about anotherโs userโs account which we hope you understand. Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?
Mar 12, 2022 06:06:13 AM Edited Mar 12, 2022 07:37:34 AM by Nikola S
Dear Team,
Your account is on hold. Verify your identity to submit proposals and withdraw earnings. Get started. i am done both process completely then why my acount suspended plz help
i am done both process in 2 days identity and visual verification plz resolve my problem
**Edited for Community Guidelines**
plz active my acount
Mar 12, 2022 07:45:10 AM by Nikola S
Hi Muhammad,
Thank you for reaching out to us. I shared your report with our team and your ID verification is now approved. You should be able to see the ID Badge on your profile now. Let us know if you need further assistance.
Mar 12, 2022 05:59:20 AM by Hassan Rehan M
Hi,
I have updated the name as written on my NIC, but it is not updated on a link 'https://www.upwork.com/ab/compliance/identity-verification' where I have to submit the NIC. My name is not being matched, and now my account is on hold.
Mar 14, 2022 08:44:18 AM by Hassan Rehan M
Hi Nikola S,
Can you please tell me, when will I be contacted?
Thanks
Mar 12, 2022 07:15:13 AM by Abdul R
Hi Upwork team there is a big problem with my upwork account. Actually, I was using my face
cartoon picture (vector tracing picture) as my profile picture. Now Upwork asked me to verify my identity. I was using my government issued id card for my id verification..As you know its upwork policy that profile picture and id card picture should be the same. Now problem is that due to my cartoon face Upwork profile picture is not matching with my id card picture and due to this reason Upwork is not verifying my id
I am also not able to change my profile picture with my original picture.. Plz solve my issue I will be very thankful to you...
Mar 12, 2022 08:39:16 AM by Nikola S
Hi Abdul,
Thank you for reaching out to us. I checked and it looks like you are already communicating with our team on your support ticket. It looks like one of our agents already followed up and shared further steps to help you resolve the issue you experience.
Please consider following up on the ticket so that our team can assist you further.
Mar 12, 2022 02:42:13 PM Edited Mar 12, 2022 03:57:27 PM by Joanne P
Hi there,
Recently Upwork put my profile on hold due to ID verification even I submitted my ID verification documents.
I think one week ago I got a notification that verify your identity on Upwork so I submitted my visual verification as well as ID document verification. after submitting the documents I got a message "Weโre reviewing your ID, which can take up to 1 business day. Learn more ."
but now after waiting many days they put my profile on hold, I wanna know why because I submitted all the documents they asked for from me.
please guide me because I am a newbie here on this platform.
**Edited for community guidelines**
Mar 12, 2022 04:45:27 PM by Joanne P
Hi Muhammad Farooq,
I'd like to confirm that this has been resolved. Thanks!
Mar 13, 2022 11:11:57 AM by Muhammad Farooq A
Thanks, Joanne I am very happy to see that the issue has been resolved for me and my profile is now verified.
Mar 13, 2022 06:42:42 AM by Md Shubha A
I have submitted my photo instead of my photo ID for verification 2 times. Basically I didn't understand that. Now my account is hold. What can I do now for ID verification and unhold my ID?
Mar 13, 2022 09:08:46 AM by Nikola S
Hi Md Shubha,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Mar 13, 2022 08:14:21 AM by William J
I provided all my personal information and company information, including the household register at home. Company business license. All source files Because I provided a water receipt. Rejected for the last time. But you asked me to provide. What else can I provide besides the receipt for the water bill?? I have verified my identity before. Why do I verify my identity for no reason? I've submitted it six times. Refuse me for various reasons? I still have $7000 in my account just to keep me from withdrawing money?
Mar 13, 2022 10:21:49 AM by Nikola S
Hi William,
I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Mar 13, 2022 08:55:42 PM by William J
Would you please reply to me as soon as possible? Because I still have four contracts in progress. I've been complaining for a month. I really don't know. I think the information and company information I submitted are detailed enough.
Mar 13, 2022 10:30:00 PM by Avery O
Hi William,
I understand why this can be frustrating for you. I checked your account, and it looks like the team shared more information with you regarding the criteria for approved documents. Once you have reviewed and read the link shared with you through your support ticket, kindly confirm that you have understood the guidelines through the support ticket, and the team handling your concern can assist you further.
Mar 13, 2022 11:43:38 PM Edited Mar 14, 2022 05:27:49 AM by Andrea G
What I'm showing to you now is all information that you ask for and I don't know which of them is not qualified and that's what our ticket looks like is here or you can send me some example that I should send you you said any of them following that I send all of them you guys still unacceptable
**Edited for Community Guidelines**
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