ID Badge Verification

[#1]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[#2]

Hi Thao,

Thank you for your response. I see that you have already submitted the document. Please allow 24-48 hours for the team to review the document and notify you of the outcome.

Thank you

Pradeep

[#3]

I am posting on behalf of my husband because his account is limited and he cannot post here.

He already submitted government ID for verification and the support ticket was  closed even though the account is still not verified.

We need help to resolve the issue because his account is from odesk days.

Thanks.

[#4]

The request that was closed is **Edited for Community Guidelines** . I hope it can be open. Thanks

[#5]

Hi Claire, 

I shared your report with the team handling the case you shared. One of our agents will assist your husband directly via email as soon as possible. 

[#6]

Hi Claire, 

Please note that for privacy reasons, we cannot share information about another’s user’s account which we hope you understand. Could you please ask them to contact us directly on any social media they prefer and we will be happy to help?

[#7]

I understand. Thanks.

[#8]

Dear Team,

Your account is on hold. Verify your identity to submit proposals and withdraw earnings. Get started. i am done both process completely then why my acount suspended plz help

i am done both process in 2 days identity and visual verification plz resolve my problem

**Edited for Community Guidelines**

plz active my acount

[#9]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and your ID verification is now approved. You should be able to see the ID Badge on your profile now. Let us know if you need further assistance.

[#10]

thank you so much🙂

[#11]

Hi,

I have updated the name as written on my NIC, but it is not updated on a link 'https://www.upwork.com/ab/compliance/identity-verification' where I have to submit the NIC. My name is not being matched, and now my account is on hold.

[#12]

Hi Hassan,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#13]

Hi Nikola S,

Can you please tell me, when will I be contacted?

Thanks

[#14]

Hi Upwork team there is a big problem with my upwork account. Actually, I was using my face

cartoon picture (vector tracing picture) as my profile picture. Now Upwork asked me to verify my identity. I was using my government issued id card for my id verification..As you know its upwork policy that profile picture and id card picture should be the same. Now problem is that due to my cartoon face Upwork profile picture is not matching with my id card picture and due to this reason Upwork is not verifying my id

I am also not able to change my profile picture with my original picture.. Plz solve my issue I will be very thankful to you...

[#15]

Hi Abdul,

Thank you for reaching out to us. I checked and it looks like you are already communicating with our team on your support ticket. It looks like one of our agents already followed up and shared further steps to help you resolve the issue you experience. 

Please consider following up on the ticket so that our team can assist you further.

[#16]

Hi there, 
Recently Upwork put my profile on hold due to ID verification even I submitted my ID verification documents.
I think one week ago I got a notification that verify your identity on Upwork so I submitted my visual verification as well as ID document verification. after submitting the documents I got a message "We’re reviewing your ID, which can take up to 1 business day. Learn more ." 
but now after waiting many days they put my profile on hold, I wanna know why because I submitted all the documents they asked for from me.
please guide me because I am a newbie here on this platform.

**Edited for community guidelines**

[#17]

Hi Muhammad Farooq,

I'd like to confirm that this has been resolved. Thanks!

[#18]

Thanks, Joanne I am very happy to see that the issue has been resolved for me and my profile is now verified.

[#19]

I have submitted my photo instead of my photo ID for verification 2 times. Basically I didn't understand that. Now my account is hold. What can I do now for ID verification and unhold my ID?

[#20]

Hi Md Shubha,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#21]

I provided all my personal information and company information, including the household register at home. Company business license. All source files Because I provided a water receipt. Rejected for the last time. But you asked me to provide. What else can I provide besides the receipt for the water bill?? I have verified my identity before. Why do I verify my identity for no reason? I've submitted it six times. Refuse me for various reasons? I still have $7000 in my account just to keep me from withdrawing money?

[#22]

Hi William,

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#23]

hank you.

[#24]

Would you please reply to me as soon as possible? Because I still have four contracts in progress. I've been complaining for a month. I really don't know. I think the information and company information I submitted are detailed enough.

[#25]

Hi William, 

I understand why this can be frustrating for you. I checked your account, and it looks like the team shared more information with you regarding the criteria for approved documents. Once you have reviewed and read the link shared with you through your support ticket, kindly confirm that you have understood the guidelines through the support ticket, and the team handling your concern can assist you further.

[#26]

What I'm showing to you now is all information that you ask for and I don't know which of them is not qualified and that's what our ticket looks like is here or you can send me some example that I should send you you said any of them following that I send all of them you guys still unacceptable

**Edited for Community Guidelines**