ID Badge Verification

[dani_arch]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[1e8f57aa]

Hi Andrea G,

But I am unable to see my ID verification badge on my profile. This is still on reviewe. Please help me to get ID verification Badge.

[1e8f57aa]

Hi Andrea G,

I am unable to see the ID verification Badge On my profile Please make sure that I have successfully verified my ID.

Thanks

Husnain Ali

[eaeb2875]

Hi,

I would like to verify my ID. I can't find any link to get started in my settings. Where can I find the ID verification link?

Thank you.

[AndreaG]

Hi Mojumder,

It doesn't look like you need to verify your account yet. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

[gomez_joytherese]

I've been asked to  verify my identity and have already submitted a Government I.D. two times now but it keeps saying "We’re unable to process your ID at this time. You may be able to add your ID again later" after a few hours--how will I know if it's rejected or if it's just a system error?

I've also already submitted a webcam selfie for verification two days ago but until now it says  "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day" 

Can a moderator help me with this? The deadline for my verification is on January 9, 2022, I don't want my account to be suspended. I thank you in advance. 

[AveryO]

Hi Joy, 

A member of the team who is handling your account concern will reach out to you through an email support ticket to assist you further with your concern. 

[ahssanupwork]

I have tried to verify my ID by using my national identity card as well as by using my passport but it is not getting verified. It shows that it is under verification and will let me know in one business day. But it has been more than one business day but there is no resonse. What should I do to get my ID verified?

[AndreaG]

Hi Muhammad,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[ac09afef]

Hi, 

I received a notification about getting my ID verified by uploading my government-issued ID card and through selfie verification. I've completed my selfie verification but when I upload my ID card it shows an error after that it says that the ID card is under review and it will take 1 business day to verify it. It's been over a day now my ID card is still not verified. 

I've tried the "get support" option but nothing happened.

[PradeepH]

Hi Muhammad,

Thank you for your message. I am pleased to inform you that your ID verification is approved now.

Thank you

Pradeep

[ac09afef]

Thank you so much

[9f110c29]

Icant verificate my account in 2nd part.

[AndreaG]

Hi Dayanch,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[abba9f35]

I have uploaded my verified government ID card many time for verification. But it show me the message that please upload verified government ID card. Please help me

[AndreaG]

Hi Muhammad,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[abba9f35]

OK, Can this problem is solved within given time of verification. Because there is only 5 days left for verification.

[7c2052cf]

I am unable to change my profile picture as it requires me to verify my identity. I tried verifying my identity but it was rejected as the picture on my pfp is blurry and does not match with the image on the document. So I am stuck in a loop now, Please help me fix this issue

[NikolaS]

Hi Manoj,

I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[77e7d3a6]

Hii, Plz let me know my account will be verified or not ??

I upload my ID and clear my visual verification also.

[LuiggiR]

Hi Sanjana,

I can see that the team reached out to you directly regarding your verification process. Kindly refer to this support ticket for more information.

[roden87]

Hi, I tried to verify my identity few days ago and it says it will be verified within 1 working day.
it's been almost a week and still has no update on it and I can't find other way to redo the process.

[g_vasilevski]

Hi Roden,

Your verification was approved and your badge is now added to your profile. Thank you.

[stefasto]

Hey all,

my ID verification was declined because my ID photo did not match the photo on my Upwork account. So far, so good.

However, I can't update my profile photo because it says "Please verify your identity before uploading a new profile photo."

How can I break this circle?

[g_vasilevski]

Hi Stefan,

I checked your account and I can see that you were able to update your profile picture. Once you're ready feel free to start the verification process. Thank yoiu.

[stefasto]

Hey Goran,

thanks for your quick reply. At the moment, my verification process looks like this:

Since I'm not looking directly into the camera, you rejected this photo. Now, I can't upload a new one unless you validate my ID photo - which you do not validate because it differs from my profile picture.