ID Badge Verification

[dani_arch]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[husnain9192]

I have been asked to do identity verification from Upwork. But when I click on get started it gives me this error "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue." Moderators, please help. Thanks  

[AleksandarD]

Hi Husnain,

You should have no problems with the verification. Could you please try clearing your cache and cookies or using a different browser to see if that helps? If it doesn't, please let us know and share a screenshot of the error so we can check and assist you further.

Thank you.

[yasirul]

Am I free to change the profile picture anytime. If I changed It, Am I have to verify again. 

[AleksandarD]

Hi Priyantha,

You can always update your profile picture. To do so, please go to your profile, hover over your profile picture and click on the pencil icon to open a popup window and make further changes. Please note that generally, a freelancer can be requested to verify information on their profile after making changes to it. 

Thank you.

[agarwalgg]

Hi,

By mistake I uploaded incorrect profile picture. Now I want to change it but system is not allowing me to update it. Please let me know how I can change my profile picture. I do not want my account to be suspended because of this.

Thanks,

Gaurav

[AleksandarD]

Hi Gaurav,

Could you please try uploading your profile picture one more time? Let us know if you're still having trouble doing so.

Thank you.

[agarwalgg]

Hi,

I could upload the updated picture. Thanks for your help.

I wad getting the message that 

After review, we have determined that your profile photo does not meet Upwork requirements. Update your photo.

Can you please let me know if this requirement has been met now. Please let me know what are the next steps for me to ensure that my profile is in order. 

I have already submitted my Id and selfie.

Thanks,

Gaurav

[agarwalgg]

Hi Aleksander,

Though I could upload the new photo, yet now two photos are visible. At the top is the old pic and at the profile is the new updated pic. Please suggest how I need to proceed.

Regards,

Gaurav

[AleksandarD]

Hi Gaurav,

I just checked and the updated profile picture is showing on your profile. It was probably a caching thing.

Regarding your verification, I checked with the team and as you already finished both steps, please allow up to 48 hours for the team to review your account and notify you if further steps are required from your end.

Thank you.

[agarwalgg]

IT worked. Thanks!

[rajnishthakur01]

Hello Upwork Team,

I'm also suffering from the same problem of identity.

Please solve this problem I need my blue tick on the profile.

Thank you 
Rajnish

[AleksandarD]

Hi Rajnish,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you.

[shakher]

hi mam

I can not do upload my Identity varification. Please What can I do?

[AleksandarD]

Hi Shakher,

It looks like you already completed the first step and only the second one remained. Are you having any issues with that step? Could you please share a screenshot from your end so we can take a look?

If you're having issues with the second step, you can click on the link that says 'Speak with an agent' and continue with the verification from there.

Thank you.

[955e34e2]

I'm confused on how to get a Identity verification from upwork, do I need to get a job first and after the job gets done will I be able receive notification from upwork and get verified check badge? because, when I open my settings I can't find the identity verification. Thanks in advance sir/ma'am

[AleksandarD]

Hi Darwin,

I checked and it doesn't look like you are required to complete any verification at the moment which is why you don't see the option on the Settings page. The team will let you know if there is a need for any verification in the future.

Thank you.

[955e34e2]

hello aleksander,

thank you for answering my question.

well, May I have some other questions for you sir? even my profile is not verified with government ID's or having video calls for verifications, will I be able to apply for a job and get hired is that possible? do I need to get a job first in order to receive an Identity verification from upwork sir?

I'm very sorry sir if I do have a lot of questions to bother you, I don't know anything.

darwin.

[AleksandarD]

Hi Darwin,

Yes, you can still submit proposals and get hired without verifying your identity. Once you become eligible for the badge, we will notify you when you log into your Upwork account.

Thank you.

[955e34e2]

Hello Aleksandar, I would like to thank you for answering all my questions, you helped me a lot.

[shakher]

Sir 

Thanks to you, I have some problem that is my account verification. For varification when I click to get started then show  "We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue" (attach file documents). I can not do upload my verification ID documents. Please now What can I do?

[AndreaG]

Hi Shakher,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[arshihussain]

I am face technical issue when I turn on the camera and try to finish the second part to complete my varification. 

[AleksandarD]

Hi Arshiya,

I suggest that you click on the 'Speak with an agent' link from your screenshot and continue with the verification.

Thank you.

[grmeclija]

Hello,

I think that I will have problem with ID identification. Before a few hours I try to verify my ID, but I think I didnt take picture of it on right way. Does I need to wait to support contact me, or reject me (in that case how can I prove my mestake) and when can I expect answer in UpWork?

Greetings and thanks

[AndreaG]

Hi Aleksandar,

I checked and can see the team is reviewing your submission, please allow 1 business day for the review to be complete. If the team needs any further information to complete your verification they will reach out to you directly.

Thanks!

[azhar_noor]

my id has been verified once. And now i have recieved a notification of Some of your services are temporarily on hold. Now issue is, my name on account is  **Edited for Community Guidelines**
( its my nick). but my name on gov issued id is **Edited for Community Guidelines**. how can i change my name on my account?

[LuiggiR]

Hi Azhar,

You can change your profile name by going to Settings > Contact Info. I can see that the team already contacted you regarding your verification process. Kindly follow up with them through your support ticket so they can assist you further.

Thank you,

[faiez_hadjtaieb]

Hello , 

could someone help me to reactivate my account ?

1. ID document verification

2. Visual verification

[LuiggiR]

Hi Faiez,

I checked and it looks like one of our agents reached out to you via a support ticket to further assist you. Please refer to that ticket for more information.

Thank you,

[a0299c09]

I don't know the English language (for now and when I apply for jobs I use google translator). I cannot talk on the video call with the Upwork agent (because I cannot understand and speak English) so can I ask my manager to talk with Upwork support on my behalf and I will be sitting beside him to show my face. I will also allow him to pick my Id card in his hand to show Upwork. Is this allowed in terms of Upwork?

[g_vasilevski]

Hi Joe,

You will need to connect with one of our agents by yourself and complete the verification on your own once you're required. Once you're required to verify your profile a ticket will be created for you as well where you can follow up with any additional questions you may have. Thank you.

[a0299c09]

But I don't know spoken English what can I do? Can they talk with me in the Urdu language?

[stephen0303]

Hi,

I want to verify my account, please.

[g_vasilevski]

Hi Stephen,

Once you're required to verify your profile our team will reach out to you directly with detailed instructions. At the moment, you don't have any pending verifications. Thank you.

[mihawkkk]

hello guys, I really need help as soon as possible,

it is ok to verify my identity with only a video call? or I need to send the government ID as well,

and why i don't have the option to verify my identity with video on my profile, i only have to send a government ID,

please I need to verify my identity as soon as possible.

[mihawkkk]

guys one more  thing,

I am from Lebanon I have only the option to verify my identity through a passport but I don't have one, and it is very hard to get a passport in Lebanon, what can I do ? please I need help I don't have much time 

[mihawkkk]

hello guys i have send my government ID to upwork but it got rejected, I don't know why, but I think because my photo on it was too old, what is the solution now ?, i  don't have any passport or anything help please, and it is hard right now to make new passport ok new government ID

[kubatsson]

Contact Support

[mihawkkk]

?

[AleksandarD]

Hi Mohamad,

I checked and it looks like the team already reached out to you on this support ticket with more information regarding your verification. Please refer to the ticket and feel free to follow up there in case you have any questions.

Thank you.