ID Badge Verification

[dani_arch]

Hi guys I have changed sucesfully verfied my ID but have failed selfie verification lol, my selfie has a beard, my profile pic doesnt lol can anyone help me out pleaseeee

[81dcd86d]

I have been hired for a job, and have been asked for ID Verification. I have now put in a photo of my goverment ID and even my passport, and a selfie several times, but it just keeps saying it cant verify my ID. It says if I dont have it verified by TODAY, all my contracts will be put on hold. I have contacted customer service multiple times and have not heard back at all.  PLEASE HELP.

[AveryO]

Hi Hunter, 

Your verification documents were accepted, and the Identity Verification badge is already displayed on your profile. 

[ccb8bcaf]

I can't find the visual id check option when I try to verification my account

[martina_plaschka]

Maybe use a better picture first. 

[BojanS]

Hi Mohamed,

Please refer to this ticket where our team already shared tips about uploading your ID for this verification process.

Thank you.

[muhammad_haroon2]

Hi, I recieved an email to verify my identity with in 07 days. Thus went to Identity Verification page. I chose "ID card" as the ID type, but as soon as i upload the picture of my Official Government ID, I get the message "we couldn't verify your ID".
I have tried several times with 6 different pictures taken, none of them worked. I am wondering what is the real issue here? 
1. My pictures are clear.
2. A four sides of ID card are visible and have extra margins too.
3. I have followed all the other guidelines mentioned here to make things work.
I am from Pakistan

[BojanS]

Hi Muhammad Haroon,

 I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

Thank you! 

[muhammad_haroon2]

Hi Bojan,
Thank you for assisting me in first step of ID verification. I applied for the second step "Visual Verification" and submitted a selfie after QR code scanning. It is stuck again at "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day." Please see the screesnhot

[AndreaG]

Hi Muhammad,

It looks like you submitted this yesterday. Please allow one full business day to pass for the team to be able to review your submission.

[muhammad_haroon2]

Hi Andrea,
Any update on my Visual verification? Now 2 days have been passed. I am pushing this because my profile says "Verify your identity by 01/31/2022 UTC" and the weekend is ahead of us.
Thanks,
Muhammad Haroon Khan

[AndreaG]

Hi Muhammad,

I understand your concern. I've followed up with the team and they were able to review already! You should see the badge on your profile now.

[meyerdanielle]

Hi there, 

I submitted my identity verification documents last week but my profile still says I need to submit them...is anyone else having this issue?

Thanks, 

Danielle 

[ahmedmhussein101]

Hi Danielle,

I have the exact same problem and I don't even know what to do about this situation!

please if someone can help us

Thanks in regards.

Ahmed

[BojanS]

Hi Ahmed,

I’m sorry to hear you haven’t been able to complete the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?

If the issue persists let us know.

Thank you! 

[ahmedmhussein101]

Hi Bojan,

The problem is still there I tried both clearing the cache and cookies but it doesn't work & try Mozilla but still didn't work.

Thank you.

Ahmed

[AveryO]

Hi Ahmed, 

I apologize for the inconvenience this has caused. I checked with the team and your verification documents have passed. You now have the Identity Verified Badge on your account. 

[BojanS]

Hi Danielle,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[meyerdanielle]

Hi Bojan, 

I've tried this and the issue still persists.

thanks, 

Danielle 

[JoanneP]

Hi Danielle,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[1aa8888f]

Hi. I am unable to verify my identity for past 3 days. I have been uploading my original NIC picture (jpeg, pdf) but it says it's not a valid government ID. What should I do because my account is going to be put on hold, in 2 days. I have also tried to open the support ticket, but no response yet.

Thanks,

Fahad.

[JoanneP]

Hi Fahad,

I can see that you already have an open ticket to support. One of our agents will reach out and assist you directly via your open ticket. 

[1aa8888f]

I have not received a response yet.

[AndreaG]

Hi Fahad,

I went ahead and followed up with the team handling your support ticket, you should expect to receive an update soon.

[1aa8888f]

Okay, Thanks.
I will be waiting.

[361b255a]

I am not sure why but I am required to re-verify so I uploaded ID card. But it is still in pending even 48 hours are passed. I tried to contact with customer support but I couldn't. It give me error "Connection error. Please start over or refresh the page." So thre is no way to solve this now.

Anybody can help me please?

Thanks

[g_vasilevski]

Hi Wei,

Our team will review your ID as soon as possible and will reach out to you directly with the results, thank you.

[g_vasilevski]

Hi Wei,

Your ID is now approved. If you're still experiencing any problems on your end, let me know. Thank you.

[361b255a]

Thank you very much, Goran. You are very fast. Now I can see the red alert disappeared.

Thanks again.

[efcc49c8]

My account has been placed on hold after I uploaded my ID and its been almost 2 days now. Can you please guide me about it?

[AndreaG]

Hi Ehtisham,

It doesn't look like there are any holds on your account at the moment and you already have your ID Verification badge! If you continue to experience any issues please let us know.

[valeedabdullah]

Hi,

I've been asked to verify my identity and since then, I'm having trouble verifying my identity using an ID Card despite the fact that I followed all the guidelines provided by Upwork. ID Card is neither edited in any way nor cropped. Kindly help me through this verification so I can continue working on the platform

[AndreaG]

Hi Valeed,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[valeedabdullah]

Hey Andrea, thanks for the reply but I haven't got a response from the ticket yet. Could you please escalate this issue to the support please as I have only 6 days left to verify my identity. 

[g_vasilevski]

Hi Valeed,

Rest assured, our team will update your ticket as soon as possible and will assist you further directly on your ticket. Thank you.

[valeedabdullah]

Thanks goran! 

[d02619c4]

hello does anyone know how I can contact upwork. I sent my ID for verification but it has been almost two days I still have not been verified.

Is there a way to cancel the verification and just restart it again? Or can I contact someone to ask for a follow up for this. thank you

[AndreaG]

Hi Nicah,

It looks like the ID badge is already showing on your profile!

[f3a58d17]

Hello 

I have submitted my drivers license and verified my identity but still unable to see the identity badge on my profile? any thoughts on this

[AndreaG]

Hi Michael,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[tornokent]

Hi,  My identity verification not showing.
I also dont recieved any notificaiton/email about this.

Thank you,
Kent