Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Atharva,
I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Hi Kanstantsin,
Your profile is approved and you can start sending proposals once you're ready. At the moment, you don't have any pending verifications. Once you're required to verify your profile, our team will reach out to you directly with detailed instructions. Thank you.
Hi Kanstantsin,
Please keep in mind that freelancers can't request a verification from their end. Once you're required to verify your profile our team will reach out to you. Thank you.
Hi Usher,
To learn more about our accepted documents, check out this Help Article.
Freelancers that are required to verify but do not do so within 7 days of our notification will have their accounts placed on hold. The hold will prevent freelancers from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will also be canceled. The hold will not affect your ability to work on existing contracts.
Once you successfully pass the verification process, this hold will be removed. Thank you.
Hi Nhat,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Hi Ahmad,
I'm sorry to hear about that. Could you please share more information about the issue you're having with the verification? Could you please share a screenshot from your end so we can take a look? You can always try clearing your cache and cookies or using a different browser to see if that helps.
Thank you.
Hi Chi Mai,
I’m sorry to hear you haven’t been able to start the verification process. Could you please clear your cache and cookies or try using Firefox as a browser when you initiate it?
If the issue persists let us know.
Thank you!
Hi, this is Usama. I'm new on Upwork. When i got my 1st project upwork say to me to verify my Identity. But i'm unable to do that.
How can i do this??
Hi Usama,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Hi Nazia,
I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
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