Identity Verification

[4efd6351]

Since I was still a minor when my brother created my Upwork account, I considered using his photo as my profile picture to demonstrate that I am old enough to hold a job. At the time, I had no idea about identity verification. Now it's asking me to complete the verification process but the photo on my government ID doesn't match the one on my profile. I can ask my brother to validate the situation if visual confirmation is required. Please let me know if there's any other way I can confirm this.

[d13950c4]

Change your profile picture from the setting and verify your id.

[4efd6351]

Before I can alter my profile image on Upwork, they ask me for an identity check.

[PradeepH]

Hi Utshab,

Thank you for your message. Could you please try updating your profile picture now? 

Thank you,

Pradeep

[hills4]

Hi Utshab,

Did you manage to change your profile picture?