Input Lag Caused by UpWork Desktop Application

[mxfeinberg]

Hello UpWork Community,

Has anyone else been experiencing severe input lag whenever they start time tracking with the desktop application?  I'm having issues on a Dell XPS 15 laptop.  I frequently have issues where my mouse will freeze and occasionally I have to lock and unlock my laptop to regain control.  This also causes the tracker to automatically shut off which is incredibly frustrating.  

Any guidance?

Best,

Max

[BojanS]

Hi Max,

Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

Thank you!

[mxfeinberg]

Hello Bojan,

I've read through the troubleshooting options and none of them seem to be relevant.  I am not running the application on a Mac.  

Do you have any other reccomendations?  

[BojanS]

Hi Max,

Please report this issue following ''How do I report a problem?'' section of previously shared Troubleshooting guide, and our team will assist you directly.

Thank you.