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canicebruno
Community Member

Job success sore not reflecting on profile

Hello,

Please I need this to be resolved, I just got my JSS score newly and it's 100% but when I go to my stats page it still shows JSS score not yet available.

 

And also some jobs still shows me the JSS score filter when I have reached the JSS score required for the job.

 

Thanks

ACCEPTED SOLUTION
NikolaS
Moderator
Moderator

Hi All,

 

I would like to let you know that we merged a couple of threads into this one as the reported issues were all connected. Thank you for reaching out to us and sharing your valuable reports.

Our engineers were able to locate the issue and it is now resolved. Your profile information should be updated correctly in the next couple of days.

 

We appreciate your patience while this was being handled.

Thank you,

~ Nikola
Upwork

View solution in original post

112 REPLIES 112
iamrj19
Community Member

My job success in my profile is 100% but in states, it shows job success rate is 78%.

 

Why?

because my stats update is slow. Based on my experience the profile gets updated earlier. what was your JSS 2 weeks ago? If it was 78%, then today it is 100%, if it was 100%, then probably it is 78% now. 

2 weeks ago it was 78% but now it is showing 100% on my profile but in my states, it is still showing 78%.

Then it is 100% now. Mine was 98% but now it is 100% wait until tomorrow morning, to get it updated at my stats too. Upwork update process can be laggy (at the best) sometimes. 

iamrj19
Community Member

My job success in my profile is 100% but stats show my job success rate is 78%.

 

Why?

 

What is my actual success 100% or 78%?

ArjayM
Moderator
Moderator

Hi All,

 

We appreciate you reaching out and reporting these errors. We've flagged this issue with My Stats and JSS to our Product and Engineering team. Rest assured that they will look into these errors and address the issue that's causing them. We'll keep this thread updated with more information whenever we receive a response. We seek your patience while we sort this out for you. Thank you!

 

~ Arjay
Upwork

Hi @Arjay

I am still facing the same issue. when I will get it resolved? thanks

arsalanrajpoot
Community Member

Hello Guys. I hope all of you are safe and healthy. Yesterday my job success was changed. I am confused that why my status is different on the following page
1. My Profiles page is 97%
2. In My Status Section 100%

I have also attached the screenshots




saadi_linux09
Community Member

Hey guys,

I'm having a strange issue with my JSS, My JSS show different on my stats and different on my profile. It shows 84% on my stats and 83% on my profile include public view. Anyone can guide me what should I do at this point ? 

 

 

Thanks & Regards,

Syed 

I don't think you need to do anything. They will fix it. Mine is doing the same. 

django_expert
Community Member

I have JSS 91% on my profile and 83% on my stats page. what is the issue? why they don't resemble each other?

and most importantly, it also shows that my JSS is 83% when I apply for a job. it says my JSS is not 90% and your client has a limitation of 90% jSS. can anyone guide me?

can anyone help me, please?

It is now two days since the latest JSS update but my stats page has not updated. I don't understand why Upwork doesn't make the effort to see that things like this work correctly instead of instituting all kinds of new things.

47ad2d33
Community Member

Hi, why does JSS appear 70% in my stats, but appear 75% in my profile?

ijazulhaq49
Community Member

My last updated jss was 78 now it was not updated on stats page although it is 83 on public page of my profile.

efa19b74
Community Member

Hello,

Please I am facing the same issue, I  got my JSS score newly and it's 100% but when I go to my stats page it still shows JSS score not yet available.

 

And also some jobs still show me the JSS score filter when I have reached the JSS score required for the job.

 

Thanks

zeeshanak
Community Member

Hi All,

 

I have two issues with my JSS.

  1. My JSS was updated on  Jun 12, under the My Stats page it shows 87% whereas under Profile it shows 90%. Which one is correct, when will they sync?
  2. Almost 1.5 months ago my JSS dropped to 85%, after which I completed a successful job which raised the JSS to 87%, and after that, I have completed around 6 more jobs all with 5 stars but still, my JSS under Stats is 87% and in Profile, it says 90%. So, does anyone have any idea how many jobs does it take to get back to 100%?

Thanks,

Zeeshan

f8e602c8
Community Member

Hi,

My JSS was updated two days ago, but the JSS on my statistics page is still lower than on my profile, it is still not updated, can this be resolved because I think it negatively affects my profile. Thank you!