May 15, 2021 06:10:04 PM by Ahmad W
Hi there,
I'm a Top Rated Freelancer on Upwork. But not able to do live chat with upwork agent. As Bot doesn't give me an option for chat. Can someone please let me know, is there any problem with chatbox?
Thanks Regards,
Ahmad waqar
May 15, 2021 08:16:51 PM by Pradeep H
Hello Ahmad,
I am sorry to hear that you are unable to contact our Support using live chat. Could you please try again after clearing the cookies and cache on your browser or try using a different browser? You can also send us your query here so that we can assist you further.
Thank you.
Pradeep H.
May 15, 2021 08:49:24 PM by Ahmad W
Hello Pradeep,
Thanks for responding. let me share screenshots with you. There is no option for live chat. It's asked me directly to send email. Even I'm Top Rated. Please check attached screenshots.
Thanks Regrads,
Ahmad W.
May 16, 2021 12:42:25 AM by Pradeep H
Hello Ahmad,
I've forwarded your report to our relevant team who will investigate your report and reply via support ticket as soon as possible to update you with the status.
Thank you.
Pradeep H.
Dec 6, 2021 07:39:30 AM by Md R
I'm also having this issue. I have submitted my passport and Upwork support team says it will take 24 hours but despite more than 45 hours gone they didn't even fixed my issue and didn't responded me. I want do a live chat with customer support team but there is no option. Somebody please help me.
Dec 6, 2021 08:43:27 AM by Andrea G
Hi Md,
I followed up with the team handling your support ticket, you should receive an update soon.
Dec 21, 2021 05:16:14 PM by Ajijul I
Hi Andrea,
I am facing same issue, not working live chat option. when i tried to start it automatic ended, I already clean browser cookies but same. please help me
Dec 21, 2021 06:04:09 PM by Joanne P
Hi Ajijul,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Sep 23, 2023 08:51:51 AM by Ayesha T
I'm having the same problem. I am not able to do live chat with upwork agent. As Bot doesn't give me an option for chat. Can someone please let me know, is there any problem with chatbox?
Sep 23, 2023 09:36:05 AM by Luiggi R
Hi Ayesha,
I can see that you've already raised a support ticket regarding your concern. Kindly allow more time for the Customer Support team to review it; you can rest assured they'll assist you further.
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