Hi Maricris,
In order to track time on an hourly contract, you will need to install the Upwork Dekstop App to your computer. Once installed, please log in with your Upwork username, and email address and track time on the contract you need to track time for. You may read this help article for more information about tracking time on the Upwork Desktop App.
~ Avery
Hi Maricris,
I checked your contract and it does appear you haven't used the Team app yet and that's why no hours have been logged on your contract. Could you please confirm you reviewed the Help articles Avery shared, installed the app and attempted to start logging time? Have you experienced a problem that prevented you from using the app?
Feel free to send me more information and screenshots in a private message (click on my name > Message) in case you have experienced an error and the screenshots would entail capturing account and contract specific information. Rest assured that we can help you start logging time on your Hourly contract but you need to communicate with your client about adding manual time or receiving a bonus for the work you've already performed on their contract. Note that both manual time and bonus payments aren't covered by Hourly Payment Protection.
I'd also strongly advise you to review the resources we compiled here, in order to understand how Hourly contracts as well as other platform features and processes work.
Hi Maricris,
Could you please share what seems to be the issue when you download the Upwork Desktop App? Is there a specific error/notification that appears on your screen when you try to download the app? Is it when you try to login to the app that seems to be the problem?
Please share more information about your concern so that our team can assist you more efficiently.
~ Avery
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