Apr 20, 2022 09:38:53 PM by Mustafa A
Hello, I was working on Upwork for about 2 months, having my clients satisfied with my work and giving me either 4.5, 4.7, or even 5 stars and awesome feedback, and all the work was done completely, when my JSS appeared it is 77%. How did this happen?
Additional notes:
- All contracts ended successfully when they offer me and I accept them, but not all of the interviews or invitations ended up being contracts or offers, Does this affect me?
- How can I overcome this problem as it destroyed my profile, reaching out to new clients became hard (I only have two long term clients, who came before this problem, how can I harness them to overcome the problem)
Thanks in advance 🙂
Solved! Go to Solution.
Apr 20, 2022 10:01:33 PM Edited Apr 20, 2022 10:02:18 PM by Nirmal S
...having my clients satisfied with my work and giving me either 4.5, 4.7, or even 5 stars and awesome feedback, and all the work was done completely, when my JSS appeared it is 77%. How did this happen?
Public feedback does not affect JSS. But the private feedback does. Your JSS is low because the clients(Probably the projects ended with 4.5 and 4.7 stars) haven't given you good private feedback.
https://support.upwork.com/hc/en-us/articles/211068358-Job-Success-Score
Additional notes:
- All contracts ended successfully when they offer me and I accept them, but not all of the interviews or invitations ended up being contracts or offers, Does this affect me?
No
Apr 24, 2024 05:15:08 PM by Arjay M
Hi Jweel,
I'm sorry if no changes were made to your score as you expected. Please allow me to explain. We update the score that you see on your profile on a biweekly basis. You may also see your Job Success score change due to the rolling time window over which the score is calculated.
Because your score is calculated over multiple time frames and the best score from your 6-month, 12-month, and 24-month JSS displayed, a contract can sometimes slip out of that calculation, causing your score to change significantly without any recent activity. For example, a contract will no longer be counted in your 6-month window once it is six months and one day old. Check out this help article to learn more about the factors affecting your Job Success Score.
Apr 28, 2024 03:41:07 PM by Kathryn U
Hello,
I recently had a bad experience with a client and as a result by job success score is 76%. I am now worried I will not find new clients with this score. Has anyone experienced something similar and have any suggestions? Will I still be able to get new clients? How bad in reality is a 76?
May 5, 2024 07:10:42 AM by Kulsoom S
Hi, It has been more than 2 months since my jss is not updating although I have completed jobs with 5 star reviews. When was my last score updated and when is it updating?
May 5, 2024 09:33:52 AM by William T C
Your JSS is 89%.
Upwork places the best JSS at the 6, 12, and 24 month marks, therefore 89% is your best and is updated.
May 5, 2024 03:49:07 PM by Kulsoom S
I know my JSS is 89% but when it was updated and when it is updating, I don't see the date when it was updated.
May 12, 2024 06:59:17 PM by Ibuanuoluwa O
Just checking if this is unique to me or anyone else is experiencing this...
I understand how JSS works, but for over a month mine has been stuck on 96% and has not gone up or down. In this same period, I have received 4, 5-star reviews and every other week I check to see an update to my JSS but absolutely nothing! It hasn't gone up or even down by 1%
I waited before coming to this conclusion so please inspect it yourself. I understand JSS works as an average of bla bla bla, and I also understand private reviews could vary from public, so even imagine I got bad private reviews from my last 4 clients, I would still expect some sort of downward movement at least?? But na, literally just static!
May 16, 2024 11:35:50 PM Edited May 16, 2024 11:36:16 PM by Tomislav S
Hi, Pradeep.
Thank you for your kind response. Can I ask one more question?
My JSS suddenly dropped from a perfect 100% to 94%.
We have received great reviews from my customers and no jobs have been cancelled.
I can't understand why this happened?
Can you explain the reason?
May 17, 2024 02:50:55 AM by Pradeep H
Hi Tomislav,
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