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MPESA Delay

calebmwangi
Ace Contributor
Caleb M Member Since: May 12, 2020
1 of 5

Hello, 

I withdrew funds 24 hours ago via Mpesa, the transaction was successful even got an email notification but I haven't received the funds in my Mpesa wallet yet, what could be the issue? I have never had such a problem before, my mpesa withdrawals have always been instant.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 5

Hi Caleb,

 

Please allow for 1 business day so that the funds are loaded on your account. If you haven't received your funds by tomorrow morning, let me know here and our team will assist you further. Thank you.

~ Goran
Upwork

View solution in original post

calebmwangi
Ace Contributor
Caleb M Member Since: May 12, 2020
3 of 5

Thank you, sir! I did receive the funds as you explained. Gracias.

kwasivincent
Active Member
Vincent O Member Since: Jun 1, 2021
4 of 5
Hello, 

I withdrew funds 24 hours ago via Mpesa, the transaction was successful even got an email notification but I haven't received the funds in my Mpesa wallet yet, what could be the issue? I have never had such a problem before, my mpesa withdrawals have always been instant
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
5 of 5

Hi Vincent,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

~ Joanne
Upwork
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