Mar 23, 2019 10:20:10 AM by Arul D
Hi, I want to upgrade my membership billing from Basic to Plus . I am trying to upgrade but its giving payment error "Your payment could not be processed. Please choose an alternate payment method or retry again later." Please guide me. Thanks Arul
Mar 23, 2019 01:03:42 PM Edited Mar 23, 2019 01:04:11 PM by Joanne P
Hi Arul,
Upwork accepts the following billing methods:
Credit or Debit Card
You can check out this help article for more information. Let us know if you need further assistance, we're here to help. Thank you!
Mar 27, 2019 10:13:24 AM by Dr. Vijayalaxmi K
Hi,
I want to upgrade to Membership Plus. Can't the amount be deducted from the money I earn at Upwork?
Thanks!
Vijayalaxmi
Mar 27, 2019 10:42:39 AM by Bojan S
Hi Vijayalaxmi,
If you have sufficient available balance, we will charge your account balance for the membership fee. Upwork accepts the following billing methods for paying memberships: Visa, MasterCard, Discover, or American Express. We also accept PayPal as billing methods for membership. To learn more about this, please read this and this help articles.
Apr 4, 2019 09:31:50 AM by Dr. Vijayalaxmi K
Apr 4, 2019 10:11:43 AM by Bojan S
Hi Vijayalaxmi,
One of our team members will reach out to you directly via support ticket to assist you with your concern.
Thank you for reaching out to us.
Aug 18, 2019 10:00:39 PM by Md Masrur Rahman S
I am trying to upgrade my membership to plus using my MasterCard but payment is getting declined every time I entered the card information. My card is active and also worked fine on udemy website, Please guide me to solve this problem.
Thanks
Aug 18, 2019 10:51:49 PM by Avery O
Hi Md,
I checked your account and can confirm that the transaction was declined by your bank. Kindly check this with your bank, and add another billing method in the meantime while you are sorting this out with your bank.
Aug 19, 2019 01:19:25 AM by Md Masrur Rahman S
Thanks for the response, I already contacted the bank and they told me they will solve the problem as soon as possible. I will try again later with the same card when the card issue is solved. Thanks.
Aug 21, 2019 02:35:49 AM by Md Masrur Rahman S
Hi Avery,
The bank contacted me yesterday and told me that their card will not work at Upwork website, Now can you please suggest me some payment option or Bank cards those I can try which will work at Upwork website to buy connect or activate the membership plus plan.
Thanks
Md
Aug 21, 2019 02:40:55 AM by Goran V
Hi Md,
This can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. To learn more about our accepted billing methods and how to set up one check out this Help Article. Thank you.
Aug 21, 2019 02:53:01 AM by Md Masrur Rahman S
Hi Goran,
I am from Bangladesh, Can you please suggest me some payment option or Bank cards from Bangladesh those I can try which will work at Upwork website to buy connect or activate the membership plus plan. I am asking you this again because if I take a credit card from a bank and the card doesn't work at Upwork website then this will be a loss for me.
Thanks
Md
Aug 21, 2019 03:06:18 AM by Goran V
Hi Md,
Unfortunately I can't advise you about this, feel free to open an account with the bank that best fits your needs. You will need to make sure that your card/account is enabled for international charges.
I hope that other freelancers from your location will see your post and advise you about some of the banks/options they are using. Thank you.
Aug 25, 2019 10:27:09 PM Edited Aug 26, 2019 12:02:44 AM by Md Masrur Rahman S
Aug 26, 2019 12:14:05 AM by Avery O
Hi MD,
When you add a billing method to your account, the available billing methods to you will show on the screen. Billing methods vary, depending on the user's location, in this case, you may want to check which options are available to you.
We definitely recommend that you use your own debit/credit card when setting up a billing method so that you don't go through any issues with your account. However, as long as you are able to complete the verification for the billing method, the transaction is authorized by the card owner, and you have all info needed to add in the account, this should be okay.
Aug 26, 2019 12:00:44 AM Edited Aug 26, 2019 12:02:15 AM by Md Masrur Rahman S
Sep 10, 2019 01:35:13 AM by Muhammad A
I am trying with Master Card and I am not able to upgrade my account. Need help.
Sep 10, 2019 01:50:32 AM by Goran V
Hi Muhammad,
Our team will reach out to you via ticket as soon as possible and assist you further with upgrading your membership plan. Thank you.
Jan 16, 2021 12:20:09 PM Edited Jan 16, 2021 02:36:58 PM by Luiggi R
Hello,
I try to get plus membership via my own Visa Debit card also my card is ready to international transaction but still my payment decline can you please help me. I need your help for solve this issue I want to plus membership on upwork please help me.
**Edited for Community Guidelines**
Jan 16, 2021 02:36:10 PM by Luiggi R
Hi Suvo,
I'd like to clarify that some card-issuing banks will restrict the use of debit cards on Upwork due to the payments being classified as 'recurring'. Please, make sure that you are filling all the required fields correctly and that your card-issuing bank allows recurring transactions. Alternatively, you may use any other of the available billing methods.
Thank you.
Jan 17, 2021 01:25:58 AM by Suvo D
please help me i added my visa card in my upwork account for plus membership but everytime my payment decline i don't know why also my visa card is already active for international payment. Please solve this issue.
Jan 17, 2021 01:34:07 AM by Awais N
I think you should contact your bank about this matter. Is the card is based on your own identity e.g on your name? Your International payment could be blocked in the back end or could be eligible for some site. I think this could be it.
Jan 17, 2021 01:40:12 AM by Suvo D
Hello,
My internation payment is on and this is my own visa card. can i try another credit card which is my elder brother card ???
Jan 17, 2021 01:45:15 AM by Awais N
No, it will be declined because it will have a different name on it. You should wait a while, you will be contacted by a moderator here. Wait a while & your issue shall be resolved. 🙂
Jan 17, 2021 03:17:33 AM by Nikola S
Hi Suvo,
I am sorry for the late response. I checked and could see that you already successfully upgraded your membership plan to Freelancer Plus plan. Could you please let us know if you need further assistance?
Thank you,
Aug 18, 2020 05:33:58 AM by yogesh p
HI trying to add Credit and Debit card method but still getting the same error ..please assist
Aug 18, 2020 05:42:26 AM by Goran V
Hi Yogesh,
Could you please confirm/share the text of the error you`re receiving? Thank you.
Aug 18, 2020 06:02:36 AM by yogesh p
Aug 18, 2020 06:15:01 AM by yogesh p
Using both methods but getting same error - your payment could not be processed. please choose an alternate payment method or retry again later.
Aug 18, 2020 06:21:58 AM by Goran V
Thank you for the follow up, Yogesh,
I would suggest checking with your bank if your account is enabled for international charges or add another billing method.
Dec 16, 2019 06:35:41 AM by Dharmendra G
same issue
paypal and Master card both use but not update plz help
Dec 16, 2019 06:36:58 AM by Goran V
Hi Dharmendra,
Our team will reach out to you as well as soon as possible and assist you further with your membership plans. Thank you.
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