My clients are unable to give me feedback, please fix

[#1]

My clients are unable to give feedback after ending the contract or passing 30 days. Any fixes?

[#2]

Hi Fahad,

You can use the option to enable your clients to change their feedback. To learn more about this check out this Help Article. Thank you.

[#3]

This is not my question. Please read again. 

[#4]

Hi Fahad,

Could you please share the ID of the Contract you're referring to so that we can look into it and assist you accordingly? 

Thank you! 

[#5]

Here is the ID (27499409)

[#6]

Hi Fahad,

Thank you for sharing the contract ID. I shared your report with our team and one of our agents already reached out to your client to assist them further. 

[#7]

Thanks.