My financial account has been suspended due to issues with payment methods.

[al_akkad-yazan]

Hi Upwork teams, Greetings.

This is Yazan and I am using upwork account for over 6 months.

Today, I tried to login my account and it says "Your financial account -__________- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.".

There is nothing changed on my financial account and the payment method already exists.

I am not sure what's the problem with that.

Please help me to restore my upwork account. 😞

[jcbunn]

Hello. I am having the same issues as well. My financial account has been suspended and I don't know why. Please help. 

[kochubei_valeria]

Hi Jole Ann,

I see you've also submitted a support request about your financial account status. Rest assured the team will assist you directly via that request as soon as possible. Thanks for your patience!

[rpandassociates]

Can someone please look into my tickets and fix the issue

[rpandassociates]

I'm having this same issue have submitted tickets and no one is replying. Have called in and no one answers the phone just refers me back to support ticket. Been several days and still no resolution.

[NikolaS]

Hi Richard,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[2d3d122b]

Same issiue. suspended my financial account without any notice. This happened right after I added my bank account details. I am from Nepal. Upwork 

[frederick902]

I have the same issue, I went to withdraw my funds and then there was a notification that my account has been suspended.

[AndreaG]

Hi Fredrick,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[yanaivanov]

I am having the same issue. need it resolved asap please

[ArjayM]

Hi Yana,

Thank you for reaching out and we certainly understand how you want this issue resolved immediately. However, I can see that you've already raised a couple of support tickets regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[c671b519]

I have the same problem 

and I opened a ticket 4 days ago and no one has reached me yet 

[JoanneP]

Hi Mahmoud,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[babiteoprin]

I have the same issue with my account. Please help me resolve this. Thank you

[AndreaG]

Hi Bobby,

Could you please try removing your PayPal payment method from your account?

[30ec7d90]

Hi Andrea! I can't thank you enough. This helped me immdediately, thank you thank you thank you!

[30ec7d90]

I had this problem today as well! Andrea's suggestion to remove the PayPal method helped me immediately. 

[ebd3f300]

I'm having the same problem anyone who can help?

[PradeepH]

Hi Joses,

Thank you for your message. I see that your financial account is already restored now.

Thank you,

Pradeep

[8591412e]

same problem...

[759e32fa]

Hi Dan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[hattakit]

Hi, I'm facing the same issue

[LuiggiR]

Hello Hattakit,

I'm sorry to hear you're also facing this issue. I've escalated your concern to the Customer Support team via a support ticket. You can rest assured they will follow up with you and assist you further. You can access your tickets here. 

[abdulmughni1996]

Hi, 

I am TOP RATED Freelancer from Last 2 years and never used any payment out side the upwork. Sill I am facing the this issue. I have laready raised the ticket. However, I did not received any email from Upwork. 

Please resolve the issue.

[PradeepH]

Hi Abdul,

Thank you for your message. I am sorry to hear about your financial account. I see that your financial account was suspended due to delayed or no response to the ongoing Dispute support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[jonagpa]

Account suspension for payment methods

"Your financial account XXXXXX - has been suspended due to issues with payment methods on file"
Since receiving this message, I have added new payment methods and the issue persists. I added multiple new payment methods. There is probably a different issue with my account. I was not active in UPWORK for the past 3 years, just returned today and saw the issue. I looked at past tickets just in case there was an issue I was unaware of, I found nothing. The only possible issue I found was that between those 3 years of inactivity, I did cancel my Paypal account (which was probably linked here in Upwork) so perhaps that could have caused an issue. but I had other payment methods on file too. 

[JoanneP]

Hi Jonathan,

I saw that you've already submitted a support ticket to our team. One of our agents will assist you directly through your open ticket. 

[jonagpa]

Thank you, however it seems that they only consolidated the tickets but did not offer to solve the issue 😞

[8c053991]

My acc...

Your financial account  has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account...

[AndreaG]

Hi Norbert,

Could you please try removing your PayPal payment method?

[8c053991]

Hi Andrea 

Yes, but i have active contracts.. 

"You need a primary billing method when you have active contracts or a balance due. To remove this one, set a new primary billing method first."

THX.

[AndreaG]

Hi Norbert,

Please add an alternative payment method while you remove and re-add your PayPal account.

[8c053991]

Nothink..

[AndreaG]

Norbert, could you please click on that Set as Primary option? Once you've done this, you should be able to remove your PayPal payment method.

[8c053991]

Ok now its ok

Good girl 🫶

[a484eb6b]

I am facing the same issue with my account. Is there already a solution?

[PradeepH]

Hi Valter,

I am sorry to hear about the status of your financial account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[kanba]

I'm also facing the same issue. Even after I updated the payment method, getting the same notification. __________ has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.

I couldn't react out the customer support also. For me get support link not showing after login. What is the Email support Email?

Thanks in advance

[PradeepH]

Hi Anba,

I am sorry to hear about the status of your Upwork account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[b_galingan]

Hello!

I am having the same problem as my financial account has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account is the message but I do not see anything to update payment methods, please help.

Thank you!

[b_galingan]

Hello!

I am having the same problem as my financial account has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account is the message but I do not see anything to update payment methods, please help.

Thank you!