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Handika's avatar
Handika J Community Member

My financial transactions have been limited

got "Financial transactions for **Edited for community guidelines**

please solve this

9 REPLIES 9
Bojan's avatar
Bojan S Community Manager

Hi Handika Dwi,

 

I checked this for you and our team has reached out to you just recently. Please check this link for the ticket related to your concern or check the last email sent to you by our team which details what steps you should take to lift the hold on your account.

 

Thank you.

~ Bojan
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Handika's avatar
Handika J Community Member

**Edited for Community Guidelines**

there's nothing on the verification link

Aleksandar's avatar
Aleksandar D Community Manager

Hi Handika,

 

Thanks for following up. Could you please try clearing your cache and cookies or use a different browser? 

 

Thank you.

~ Aleksandar
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Handika's avatar
Handika J Community Member

i just did and didn't work out

Aleksandar's avatar
Aleksandar D Community Manager

Hi Handika,

 

Could you please try accessing the link one more time? Let us know if the issue persists so that we can assist you further.

 

Thank you.

~ Aleksandar
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Handika's avatar
Handika J Community Member

tried and didn't work. I was able to access the link and fill the necessary fields back in the day but not in this time

Joanne's avatar
Joanne P Retired Team Member

Hi Handika Dwi,

 

I'm sorry that it is still not accessible from your end. I checked your ticket, and it looks like the team has updated it, providing a new link for you to access. Please check the ticket and try the link they shared. Thank you!

~ Joanne
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Handika's avatar
Handika J Community Member

still can't access it. only got "check verification link" beeping 2 times and got blank screen on it afterwards. vpn and (completely) clear cache still didn't resolve the issue

Aleksandar's avatar
Aleksandar D Community Manager

Hi Handika Dwi,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further with the issue you are experiencing.

Thank you.

~ Aleksandar
Upwork