Feb 22, 2021 06:39:38 PM by Jeriel C
I barely started working for a new client and he abruptly ended my contract and gave a mediocre feedback. I wonder what went wrong but more importantly. can I have the feedback removed and will my JSS be affected?
Solved! Go to Solution.
Feb 23, 2021 03:12:59 AM by Goran V
Hi Jeriel,
In order for a contract to be listed on your profile, funds need to be exchanged. If you issue a refund for the earnings under the contract, it will not be listed on your profile. Thank you.
Feb 22, 2021 08:06:19 PM by Joanne P
Hi Jeriel,
I'm sorry to hear that. At this time, the option to request feedback removal is available to Top Rated or Top Rated Plus talent. You can read more about this feature here.
Feb 23, 2021 03:03:49 AM by Jeriel C
One more question. I am a newbie and had a long term client before with no problem. I did not get any replies from client as to why my contract was ended. Is it possible I will refund him the two hours I worked and then have his feedback not appear? I am building my profile still and have several clients already with continuing work so I hope this is possible.
Feb 23, 2021 03:12:59 AM by Goran V
Hi Jeriel,
In order for a contract to be listed on your profile, funds need to be exchanged. If you issue a refund for the earnings under the contract, it will not be listed on your profile. Thank you.
Feb 23, 2021 03:18:43 AM by Jeriel C
Will it be affecting my JSS though? I only worked for two hours and you could review our conversation in upwork and got no response as to why contract was ended. Although my first work ended successfully at just over 900 hours. I hope that would count more.
Feb 23, 2021 03:23:28 AM by Goran V
Hi Jeriel,
Yes the contract and the feedback you will receive will be included in your JSS calculation. Thank you.
Feb 23, 2021 03:23:48 AM by Martina P
Jeriel C wrote:Will it be affecting my JSS though? I only worked for two hours and you could review our conversation in upwork and got no response as to why contract was ended. Although my first work ended successfully at just over 900 hours. I hope that would count more.
Yes, if you refund all the money, the contract and feedback will disappear. I think the private feedback still counts, but a higher volume contract has higher impact.
Mar 22, 2021 04:38:41 AM by Mikko R
Feb 23, 2021 03:52:26 AM Edited Feb 23, 2021 03:54:43 AM by Will L
Jeriel C.,
Private feedback cannot be removed unless you are Top Rated and specifically ask that it be removed. Otherwise, if I remember correctly, private feedback on a contract can affect a freelancer's JSS for up to three years.
One of the most important skills you need to quickly develop as a freelancer on Upwork is weeding out difficult / clueless / unresponsive / poorly communicating clients and not working with them in the first place.
Only hindsight is 20/20, You are unlikely to successfully avoid all problematic clients if you do 20, 30 or more Upwork projects per year. But if a prospective client cannot clearly describe their own project, answer important questions about what they are expecting of you, etc. before you agree to work for them, their skills and attitude are not likely to improve once the project is under contract and you begin working.
Good luck!
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