May 19, 2020 07:56:06 AM by Nick B
Am I missing something or is there now no method of communicting directly with Upwork. It's just community answers and that ridiculous 'bot'.
Solved! Go to Solution.
May 19, 2020 02:22:51 PM by Petra R
undefined:Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response?
Just type "Contact Support" into the bot box, pick your support channel and off you go 🙂
May 19, 2020 08:13:15 AM by Intan Cheria S
It is changing now. You can type things like ‘chat to agent’ then it will show the option to chat with them directly.
May 19, 2020 08:22:34 AM by Goran V
Hi Nick,
Just to confirm, you should be able to reach out to our Custome Support directly. Were you experiencing any problems on your end? Thank you.
May 19, 2020 02:15:34 PM by Nick B
Hi Goran,
Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response? I tried Facebook, they at least got back to me but haven't solved the issue yet.
May 19, 2020 02:22:51 PM by Petra R
undefined:Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response?
Just type "Contact Support" into the bot box, pick your support channel and off you go 🙂
May 19, 2020 02:28:04 PM by Nick B
Thanks for the heads up but who's going to guess that the direct path to customer support is via the bot? Ridiculous.
May 19, 2020 02:43:22 PM by Petra R
Nick B wrote:Thanks for the heads up but who's going to guess that the direct path to customer support is via the bot? Ridiculous.
I can't say I disagree 😉
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