No direct help any more?

[nb88]

Am I missing something or is there now no method of communicting directly with Upwork. It's just community answers and that ridiculous 'bot'. 

[intancheria]

It is changing now. You can type things like ‘chat to agent’ then it will show the option to chat with them directly.

[g_vasilevski]

Hi Nick,

Just to confirm, you should be able to reach out to our Custome Support directly. Were you experiencing any problems on your end? Thank you.

[nb88]

Hi Goran, 

Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response? I tried Facebook, they at least got back to me but haven't solved the issue yet. 

[petra_r · Accepted solution]

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undefined:

Yes, I was. It's now either that automated response box or the chat bot - how do I report an issue and get a personalised response? 

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Just type "Contact Support" into the bot box, pick your support channel and off you go 🙂

[nb88]

Thanks for the heads up but who's going to guess that the direct path to customer support is via the bot? Ridiculous. 

[petra_r]

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Nick B wrote:

Thanks for the heads up but who's going to guess that the direct path to customer support is via the bot? Ridiculous. 

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I can't say I disagree 😉