Dec 16, 2019 02:26:31 AM Edited Dec 16, 2019 02:46:08 AM by Goran V
I am bothered that I already did withdraw my money from Upwork yet I did not receive an email that my payment request has been processed. The transaction was done last Thursday, December 12. I did check my bank but the money is still not available. Please help me.
**Edited for Community Guidelines**
Dec 16, 2019 02:47:19 AM by Antun M
Mary Josephine B wrote:I am bothered that I already did withdraw my money from Upwork yet I did not receive an email that my payment request has been processed. The transaction was done last Thursday, December 12. I did check my bank but the money is still not available. Please help me.
**Edited for Community Guidelines**
Delay is probably due to weekend.
Should be processed by Wednesday.
Dec 16, 2019 02:48:22 AM by Cielo Ann A
This happened to me too. Made a withdrawal last Wednesday and still didn't receive any email until now.
Dec 17, 2019 03:27:00 AM by Goran V
Hi Mary,
If you don't receive your funds after 8 business days let us know here and our team will assist you further. Thank you.
Dec 16, 2019 02:51:21 AM by Goran V
Hi Mary,
Your withdrawal is still processing. Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!
Dec 17, 2019 12:31:53 AM by Mary Josephine B
Dec 17, 2019 02:58:37 AM by Mary Josephine B
Hello,
If my withdrawal is processing now, does that mean I should receive an email that my "Payment request has been processed and I will have an expected date of delivery of blah blah"? I know it will take days to make it available in my bank, what bothers me is that there is no email stating that it has been processed. Please correct me if I'm wrong.
Dec 19, 2019 06:16:46 PM Edited Dec 19, 2019 06:17:52 PM by Julie Ann B
Hi Mary,
Did you received the email already that it is processed? Same as me I withdrawn my funds last day it is unusual that i didn't received notification at midnight.
Dec 19, 2019 08:22:41 PM by Avery O
Hi Julie,
I checked your account and can confirm that the transaction is successful on our end and that the email has already been sent out to your email address. Please let us know if you don't receive the email within the day so that we can look into this further.
Dec 20, 2019 12:33:59 AM by Avery O
Hi Mary,
I apologize for the delay. Please know that I am checking this with the team and I will get back to you once I have more information.
Dec 20, 2019 01:05:29 AM by Mary Josephine B
It's okay. I know things like that happen. I hope to hear from you soon about the issue. Thank you so much Avery.
Dec 20, 2019 06:10:55 PM by Julie Ann B
Hi Avery,
Thanks for the quick responsed, i already received the email and the funds on my bank.
Thanks!
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