Hi Supragyae,
It looks like you set yourself to be an exclusive member of your agency. As an exclusive member, you can only use the agency's membership plan and to buy Connects there, you need to upgrade to the Agency Plus membership.
Right now, when you try to submit proposals, it's only letting you submit as an agency member. The Connects that you see is the amount that's on your freelancer account, you just can't use them. You need to upgrade your agency membership following the steps in the article I shared or switch your status from Exclusive to Non-Exclusive. If you switch the status, you can choose if you want to submit a proposal as an agency freelancer or not.
To update your status, switch to your agency and go to Settings > Members & Permissions, click on the link 'Exclusive' and update the status by selecting 'Non-Exclusive'.
Thank you.
Hi Supragyae,
It looks like you set yourself to be an exclusive member of your agency. As an exclusive member, you can only use the agency's membership plan and to buy Connects there, you need to upgrade to the Agency Plus membership.
Right now, when you try to submit proposals, it's only letting you submit as an agency member. The Connects that you see is the amount that's on your freelancer account, you just can't use them. You need to upgrade your agency membership following the steps in the article I shared or switch your status from Exclusive to Non-Exclusive. If you switch the status, you can choose if you want to submit a proposal as an agency freelancer or not.
To update your status, switch to your agency and go to Settings > Members & Permissions, click on the link 'Exclusive' and update the status by selecting 'Non-Exclusive'.
Thank you.
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