Feb 9, 2017 05:05:52 PM Edited Feb 9, 2017 05:13:09 PM by Sam V
Hey,
I got a notification from UpWork today telling me that my payment method had been disabled. I have re-enabled it, but would like to know why this is happened and how I can avoid it happening again.
It's a real pain that I have to wait for the funds, of course, especially as it already takes several days for the funds to arrive in my bank account. However, what is annoying is that the transaction fee of $1.99 was not also refunded, despite the fact that no transaction had taken place.
The payment method is a Local Funds transfer to a major british bank. Would a Paypal payment be more reliable?
Could this have anything to do with the Upwork maintenance today?
Sam
EDIT: Oh, I've just seen the email from Upwork. It states:
"The bank provided this reason for your returned funds: Unable to apply."
Any thoughts?
Feb 9, 2017 10:38:22 PM by Petra R
Triple check all details, Sam, account number, sorting code, and whether your Upwork account name matches your bank account name exactly
Feb 12, 2017 01:16:37 PM Edited Feb 12, 2017 01:20:21 PM by Sam V
Petra, Vladimir, thanks for the replies.
I can't get my name, as it appears on my statement, into the "Name of Account" box in the "Add Payment Method: Local Funds Transfer Screen". It's too long for the box. Will shortening my middle names, for example, into initials, be a problem?
Also, don't see a section for postcode in the address boxes. There are boxes for "Address" box and "City and State/Province" box. I would have thought that would be a piece of information that would be checked.
Sorry for the finicky questions, but I don't really want to just try it if I'm going to be charged the transaction fee each time it doesn't go through, and if it's going to take a week to decide to tell me it is wrong.
Mar 21, 2024 03:30:49 PM by Kedir G
this must be solved quickly. please try to contact regarding body.
Aug 6, 2018 06:12:07 PM by Praise O
Aug 6, 2018 10:49:38 PM by Avery O
Hi Praise,
I'm so sorry to learn about your experience, Praise. Please refer to this support ticket to know why your withdrawal was rejected by the bank.
Jul 1, 2021 02:51:47 PM by Khizra K
Pleasse help me with my payment method , It keep disabling after 1 withdrawl.I updated it again , then aftr previous withdrawl, its again disabled.
Jul 1, 2021 02:58:55 PM by Bojan S
Hi Khizra,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Feb 12, 2024 03:07:28 AM by Becky A
I had the same problem, my payment method was disabled, I re enabled it and tried withdrawing, but it keeps being disabled, and my withdrawal charges are refunded, I complained to Upwork but I was to to contact my bank, I contacted my bank but they said the issue is not from them, please check and verify this issue immediately
Feb 12, 2024 03:55:41 AM by Luiggi R
Hello Becky,
I'm sorry to hear you're having trouble with this. Considering that you already have a support ticket with the team, it would be best to post your reply on that same ticket. This will allow us to continue assisting you more efficiently.
Feb 13, 2024 08:50:26 AM by Becky A
My request to send funds to my local bank keeps bouncing back showing payment method disabled and payment could not be processed, I complained but I was asked to contact my local back, I did but they said there's no issue with my bank, please fix this it's frustrating.
Feb 13, 2024 12:32:39 PM by Arjay M
Hi Becky,
I see that the team has responded to the support ticket that was raised about your payment method concerns. They've provided more information as to why the funds cannot be applied to the payment method on file and further instructions for resolving the issue.
You may visit your ticket on this page and feel free to reply to the email sent by the team if you need further assistance; they'll surely assist you accordingly.
Feb 15, 2024 07:19:32 AM by Becky A
Having to complain about the same issue is frustrating, my bank insists the problem isn't from their end, my payment request keeps being rejected, all my details are correct, please look into this because I am frustrated.
Feb 15, 2024 08:31:14 AM Edited Feb 15, 2024 08:33:10 AM by Luiggi R
Becky, I'm sorry for how this experience has inconvenienced you. I understand that not receiving your earnings can be frustrating. Please refer to the last message the team sent you via your ticket with them and continue communicating from there if you have questions or need further assistance.
Feb 19, 2024 10:34:56 AM by Becky A
What is really happening? I still can't access my withdrawal method, It keeps being disabled, I am tired of complaining about the same thing, please fix this immediately.
Feb 9, 2017 10:42:50 PM by Vladimir G
Hi Sam,
Please check the bank details you entered and contact your bank for more information.
Apr 28, 2017 12:52:36 PM by Dragana P
Dear Vladimir. I come from Bosnia and have a similar problem. I cannot transfer the money to my Paypal account. It says that the payment method has been disabled and that the payment could not be processed. I have verified my credit card and I have some money on it (i.e. on the account). I have the same email address on both accounts. I have been using paypal for a long time for online payments and I received a payment a few years ago (not via Upwork) without any problems. However, I cannot do it now. I do not want to use other payment methods since I am not from Bosnia and Payoneer is too expensive for me (since I do not have a long term contract with a company). Kind regards,
Dragana
Apr 28, 2017 01:51:46 PM by Valeria K
Dragana,
Unfortunately, PayPal can't be used as a withdrawal method on Upwork in your country. Please, add an alternative payment method. Sorry about the inconvenience.
Feb 25, 2024 05:50:26 AM by Becky A
Please I need immediate assistance, my payment method keeps getting rejected, and I am not getting the a reply to what the exact problem is.
Feb 25, 2024 06:24:30 AM by Luiggi R
Hi Becky,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 13, 2022 10:19:27 AM by Nkeneabasi Friday A
I have similar issue, last week the same thing happened, I contacted support and it was rectified though I did not get my withdrawal fees back. This week again the same thing. I withdrew yesterday and today I'm getting same message. Please look into it, I've waited long for my money and is this what I'll be passing through every week?
Jan 13, 2022 01:59:59 PM by Bojan S
Hi Nkeneabasi Friday,
I’m sorry to hear about your experience. It looks like you’re communicating with our team regarding this case on your existing ticket. If you have any additional questions please post them on that ticket for further assistance.
Thank you!
Feb 26, 2023 10:18:34 AM by VictorHugo B
Hello, I am having a similar problem. I try to get paid and t shows me it is succesful and after a few miutes i get email I cannot transfer the money to my Paypal account. It says that the payment method has been disabled and that the payment could not be processed and that i need to update my payment method. I would like assitance from upwork to have this resolved. Thank you.
Feb 12, 2024 03:11:53 AM by Mahammad S
It is important point to know the method of taking sum, I like with you in the same manner.
Mar 21, 2024 12:01:34 PM by Rishav K
I need help with my payment it's getting rejected desperately need help
Mar 21, 2024 02:39:47 PM by Nikola S
Hi Rishav,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
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