Oct 30, 2021 10:26:06 PM Edited Oct 30, 2021 10:30:24 PM by Rajhean R
Hi!
A week ago a made a new USD account at my local bank. It was active and ready to use. I then made this a form of payment method on Upwork and waited for it to be approved. I got a notification that it was approved after about three days. To test it out, I then requested $50 to be sent directly to the USD bank account. This was on Oct.24. I read it takes about 8 days to be reflected in my local bank account, so I decided to wait. However, I just saw 'Failed' below this form of payment ( see pic). ( Though it says JMD which stands for Jamaican Dollars, the account is for USD savings so I don't know what happened there.) When I sign in to online banking, it does say that it is a USD account. Could it because the bank is Jamaican?
Seeing that if failed, how long will it take for it to be sent back to Upwork?
Should I re enable it and try again?
Thank you in advance.
Solved! Go to Solution.
Oct 30, 2021 11:04:22 PM by Luiggi R
Hi Rajhean,
In addition to what Biljana mentioned, I can see that the withdrawal got already returned on Oct 28 and you should be able to see it if you go Reports > Transaction History. This likely happened because there was a problem with the bank details you entered, so I suggest you double-check the information with your bank first before you re-enable it.
Thank you,
Oct 30, 2021 11:04:22 PM by Luiggi R
Hi Rajhean,
In addition to what Biljana mentioned, I can see that the withdrawal got already returned on Oct 28 and you should be able to see it if you go Reports > Transaction History. This likely happened because there was a problem with the bank details you entered, so I suggest you double-check the information with your bank first before you re-enable it.
Thank you,
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