Payment reimbursement

[2febf29c]

I'm not receiving my payments in the same time that the client send, and it's after 5 days. I'm not receiving messages when they put milestone. What's going on? 
I'm from Brazil, already put my bank account to Brazil

[PradeepH]

Hi Nathalia,

Thank you for your message. All payments released on a Fixed price contract must complete a 5-day security period before they are available on your Upwork account. You can refer to the Report page to check the status of your earnings.

- Pradeep

[2febf29c]

 Hello Pradeep, how are you? But I'm not receiving messages or the milestone, it's telling me I'm receiving a reimbursement.

[dataextract]

Check your notification settings in this page

https://www.upwork.com/ab/notification-settings/

[yofazza]

 But I'm not receiving messages or the milestone, it's telling me I'm receiving a reimbursement.

Who told you about reimbursement then? The client?

Are you sure you're not scammed or something?

Is the money available in a tab here? Which tab (progess/review/pending)?