Payment request failed due to invalid taxNumber

[#1]

Hello!

I recently initiated a withdrawal to Local bank but I got an email notification saying the request failed due to "invalid data in the following field: taxNumber" and the funds have been returned to my Upwork account. 

I am not sure what this means as I've never encountered this issue before. I added my PAN number last month when it was required for all India-based freelancers to do so. I'm wondering if there's some other information required for tax purposes that I'm not aware of.

Can someone help me with this? Or direct me to someone who can help? 

Thanks.

[#2]

Hi Mrs Mini,

Thank you for your message. I will have our support team contact you for further assistance.

Thank you,

Pradeep

[#3]

Hi Pradeep ,

Thank you for your quick response.  Re-entered bank details as per the instructions.

Thanks

Mini

[#4]

I am facing the same issue please help me out

[#5]

Hi Chetan,

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you,

Pradeep