Please help me in getting my right

[#1]

I got this reply from Upwork support

**Edited for community guidelines**

The only guarantee is from Upwork, there is no guarantee that client will pay me outside.

Once Upwork notified me by email to stop working on this contract then I immediately stopped because after getting notice payment was not guaranteed.

I suggested Upwork team to not refund his money because I have right on it therefore deposit it into my account and then close this contract.

Issue was on client's side, client got his money back and done his work. Me and my family are suffering.

Humanitarian rights are above all rules and regulations therefore I will avoid discussing rules and regulation of Upwork and
I humbly request CEO of Upwork to please play his part and reimburse me for the sake of children.

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[#2]

The client paid by escrow payment guarantee. initially his payment method was verified then became unverified then this all started. I don't have any fault and always work for clients with good intention. You can see my profile

I contested that I answered to all the objections and no more objection came from them, even no objection on my given answers.

You can see that the agent is also looking helpless and saying that he can not superseed. He has nothing to say rather that the decision is final. Final decision can not be wrong?

I am posting here so that decision could be corrected. Upwork has huge management. But I will like to discuss it with the decision maker here in thread.

The points and questions which you raised can force any one to think that is this safe place to work?

[#3]

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Rana Muhammad H wrote:

But I will like to discuss it with the decision maker here in thread.

I'm sure you would like that, it's not going to happen.

This has been going on for a month, you have been told literally countless times that the decision is final. Accept it and move on.

[#4]

if someone tells countless times that crow is white than will you agree? you will definitely ask that how crow is white someone painted or what happened. if there is no valid reason than you will tell him that this is wrong.

[#5]

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Rana Muhammad H wrote:

if someone tells countless times that crow is white than will you agree? 

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That isn't the case here. Nobody claimed that a crow is white.

You were told the decision for a month, you were told it's final in endless ways. Move on.

[#6]

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Petra R wrote:

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That isn't the case here. Nobody claimed that a crow is white.

This was an example that saying countless times don't mean right or wrong of a fact.

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Petra R wrote:

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You were told the decision for a month, you were told it's final in endless ways. Move on.

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They also suggested me that I could sue the client, 

such an unhelpful and impractical suggestion. I live in a third world country with no social benefits, How I will get visa and How I will buy ticket to US.How I will pay the fees of lawyers, and where I will reside? Being in a third world country, I even can not launch my campaign on GoFundMe to recover loss, unfortunate.

[#7]

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Rana Muhammad H wrote:

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They also suggested me that I could sue the client, 

such an unhelpful and impractical suggestion. I live in a third world country with no social benefits, How I will get visa and How I will buy ticket to US.How I will pay the fees of lawyers, and where I will reside? Being in a third world country, I even can not launch my campaign on GoFundMe to recover loss, unfortunate.

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Yes. And that's why it's time to understand the meaning of "final" and move on. 

[#8]

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Petra R wrote:

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Yes. And that's why it's time to understand the meaning of "final" and move on. 

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Do you want to say that if decision is baseless and someone says final than accept it?

[#9]

Hi Rana,

I understand and I'm sorry this is not the outcome you were hoping to see for your case. However, I see that it had already been escalated to our Executive Escalations team and thoroughly reviewed by them. Please refer to the support ticket you had with them #29567473 for detailed information about the refund and their suggestions. Unfortunately, there is no further information we can share and the resolution provided on the ticket is final. With that, I'll be closing this thread from further replies. 

[#10]

"Client satisfaction pays dividends for ALL Upwork users."

I am among initial freelancers of Upwork who made this marketplace successful with honest work. Just see that how many clients I satisfied in eleven years and ALL Upwork users got dividend from this efforts and hard work. But now I am facing the issue not much from clients but ... you understand. ( I will not say Upwork because dont' know the names of members of Upwork team responsible for wrong decision)

[#11]

Hi Rana Muhammad,

I checked that you already have an open ticket regarding your concern with your payment from your client. One of our agents will update you directly via ticket. Thank you. 

[#12]

Do not be surprised when your transcript is removed. It is considered a violation to post them, regardless of content.

[#13]

Douglas, If I say that decision is wrong than how members will know the other side therefore I posted this transcript here. Otherwise members will think that decision was not in my favor therefore I am baseless in calling  it wrong.

I invited that person who made this decision to come in this thread and discuss with me. If I clear all his/her objections than simply revert decision. When I cleared all his objections in the tickets and asked for more of his objections than he/she stopped responding and last words that marking this issue as solved. Many times Upwork team helped me therefore I don't consider all the Upwork team responsible, talking about only person who made this decision. 

[#14]

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Rana Muhammad H wrote:

I invited that person who made this decision to come in this thread and discuss with me. 

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They won't and would not be allowed to even if they wanted to.

If you want to keep using Upwork, you might want to give it a rest. At least you still have your Upwork account (for now.)

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Rana Muhammad H wrote:

When I cleared all his objections in the tickets and asked for more of his objections than he/she stopped responding and last words that marking this issue as solved. 

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There is only so many times a company will tell you a decision is final before making it as solved. You didn't "clear" objections.

You want to let this go. 

[#15]

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If they are right than they can do it, If they have any other objections than they can ask here. I will contest or agree with them.
Slap on the face of a person than tell him that stop talking otherwise there is second slap. is it fair? who does it wrong or right?

I asked them that I did not clear which objection, nothing came from them.

[#16]

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Rana Muhammad H wrote:

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If they are right than they can do it, If they have any other objections than they can ask here. I will contest or agree with them.
Slap on the face of a person than tell him that stop talking otherwise there is second slap. is it fair? who does it wrong or right?

I asked them that I did not clear which objection, nothing came from them.

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Just because you want to continue arguing and the other person does not want to continue arguing, it doesn't mean that you are right and they are wrong. It just means that they've said everything that they want to say and now it's waste of time to continue repeating themselves. Do you not understand the meaning of the word "final"?

Everyone who runs a business for any length of time will inevitably end up not getting paid by somebody at some point; it isn't fair and it's horrible when that happens, but you write it off as bad debt and consider it to be the cost of doing business, and move on.

[#17]

@Christine

Obviously if someone stops arguing then this means that he has made mistake which he/she can not defend. I also don't want to waste his and my time, He must correct his decision instead of standing with such decision. Only telling that this is my stance is only a joke like a person hits the car and then says that I was sleeping but you must be careful of the sleeping drivers, don't argue with me because i have provided my stance.

I wanted to leave it and move on but my family insisted to follow, they are expecting that the decision will be corrected and we will get relief.

[#18]

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Rana Muhammad H wrote:

@Christine

Obviously if someone stops arguing then this means that he has made mistake which he/she can not defend.

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No, and I'll prove it to you right now, because I definitely don't think that I'm wrong, but I'm going to stop arguing with you anyway. 

[#19]

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Rana Muhammad H wrote:

@Christine

Obviously if someone stops arguing then this means that he has made mistake which he/she can not defend. I also don't want to waste his and my time, He must correct his decision instead of standing with such decision. Only telling that this is my stance is only a joke like a person hits the car and then says that I was sleeping but you must be careful of the sleeping drivers, don't argue with me because i have provided my stance.

I wanted to leave it and move on but my family insisted to follow, they are expecting that the decision will be corrected and we will get relief.

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Stopping to argue is not an admission of guilt. 

Your family might be of a different opinion, but it is your career and reputation at stake here. Clients read forum posts too, and somebody considering hiring you might look up your posting history. Some might think your persistence is a virtue, while others might think you are too much trouble for your own good. 

[#20]

@Martina

Do you know about ex-party decisions?

I am a loyal freelancer of upwork, clients can see my work history of eleven years.

If someone is contesting for his right than support him or start blaming him?

I am appealing, requesting and contesting, ONLY that decision is now baseless, if you don't have futher objection then revert it in my favor. WHAT IS WRONG IN IT? 

[#21]

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Rana Muhammad H wrote:

Do you know about ex-party decisions?

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It's called "ex parte" and I think you may want to look up what it meas before you throw it about.

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Rana Muhammad H wrote:

I am appealing, requesting and contesting, 

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You've had a month of arguing with Upwork and they explained their decision and informed you that it is final.

Obviously you can keep oing until Upwork eventually lock you out of Support, the forum and if need be, Upwork.

At some point you need to get a grip and move on with your life.

You were given the choice to take legal action, which is the only route open to you now.

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Rana Muhammad H wrote:

I am a loyal freelancer of upwork, clients can see my work history of eleven years. 

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And? What does that have to do with anything?