Aug 14, 2020 05:44:32 AM Edited Aug 14, 2020 06:06:17 AM by Aleksandr S
When I try to print Transaction History page as pdf, I get weird result. Instead of 6 columns (DATE, TYPE, DESCRIPTION, CLIENT, AMOUNT, REF ID) I get only 2. Can be fixed by choosing 50% scale in print settings. But the output becomes too small.
Win10 + latest Chrome. Tested on multiple machines.
Please do not add me to any support tickets.
Aug 14, 2020 08:47:16 AM by Valeria K
I've shared the experience you're describing with the team. We weren't able to replicate it right away and need to investigate further. I understand that you didn't want a support ticket created. However, in order to further escalate the issue for investigation and in case any private information has to be shared, we'll need to create one.
Aug 14, 2020 12:59:12 PM by Aleksandr S
I absolutely don't mind that you created a support ticket. It's just unlikely that I'll provide any further help. And I wanted to avoid more emails and notifications.
Aug 14, 2020 09:56:55 AM by Will L
Would downloading the data in one of the available formats (comma-delimited, etc.) and then manipulating the data using Microsoft Excel or another standard app suit your purposes?
Aug 14, 2020 01:04:15 PM by Aleksandr S
it might suit. My bank requests a pdf or a screenshot. A cvs file is easier to tamper, so maybe they won't accept it. Just need to ask them. Thanks for the advice
Aug 31, 2020 02:38:06 PM by John H
Thanks for the 50% suggestion. I ran into the same problem (which was not there 6 months ago when I did this same thing for the bureaucracy I've been dealing with). It now seems to be an automatic response to trying to fit the info in a small screen given that it does the same thing using Inspect on the page.
[*Valeria--Is your tech team using bigger than the average laptop sized screens and that is why they could not replicate the problem? Just a thought.]
Anyway, I did find that if you change the print orientation to landscape, you can get the scale up to 95% before it changes the output again. (Not perfect, but certainly legible.)